32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster
- NSW State Government | Gosford Location
- ASAP Start | Estimated 6-month assignment, potential to extend
- 32.16 per hour + Super | 35hours per week, 7am-7pm Mon-Fri Rotating Roster
- NSW State Government | Gosford Location
- ASAP Start | Estimated 6-month assignment, potential to extend
- About the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
About the RoleThey are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Gosford. This is an estimated 6-month temporary assignment, with a potential to extend. You will be required to work a rotating roster between the hours of 7am - 7pm Monday to Friday.
Reporting to the Manager, you will be required to act as the first point of contact for the general enquiries and Tolling Business lines. You will provide high level professional customer service in triaging calls to achieve Departmental objectives
ResponsibilitiesAct as the first point of contact, providing high level, professional customer serviceRespond to enquiries, in an accurate and timely mannerReceive high-volume inbound calls, operating contact centre telephony and other communication systemsObtain all necessary information to redirect calls to the appropriate contact centre specialistAcknowledge and accurately record customer complaints, provide complaint resolution outcomesGather, collate and investigate enquiries to resolutionEscalate complex complaints to Senior Team MembersCapture, process and lodge accurately customer information and transaction records into the databaseComplete and process basic transactionsGenerating correspondence and mail outsRecords and database management, ensuring high integrity, accuracy and confidentialityContribute to continuous improvement initiativesComply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromisedAdhere to Contact Centre daily and monthly KPI'sAbout youMinimum 2-3 years high-volume contact centre experienceImpeccable communication skills, both verbal and writtenEmpathetic nature with remarkable interpersonal skillsProfessional, resilient and confident with a customer service delivery focusHigh attention to detailSuperior organisational skills with the ability to multi-task and prioritise conflicting deadlinesStrong computer literacy and proficiency with MS office suiteRequirementsFlexibility to work a rotating roster between the hours of 7am - 7pm, Monday to FridayWillingness to undergo a National Police CheckFully COVID vaccinated or medically exemptReliable remote internet access and ability to work unsupervisedAbility to commence and commit to the duration of the assignmentHow to Apply