Business Development Executive

Forecast, plan and grow revenue

• Understand the commercial levers that can be moved to impact the financial performance of their stores
• Plan and organize personal sales strategies to maximise ROI for the territory
• Work closely with customers to identify current and future requirements and proposing suitable solutions to grow the revenue of their business
• Identifying, present and secure new / core range offerings that will increase the store revenue suitable to the store demographics
• Possess strong ability to prospect, negotiate, and close sales
• Plan store visits around, sales opportunities, actioning new product lines, catalogue and promotional activity
• Manage a close knowledge of competitor activities / capabilities and take prompt action regarding any potential threats and opportunities

Managing customer relationships

• Conduct regular customer reviews, by developing and implementing business development plans
• Ensure customer information on our CRM is updated with current and relevant information
• Establish and maintain long-term customer relationships by understanding the customer’s requirements, buying criteria and decision-making process, to ensure key decision makers are engaged and responsive to requests / suggestions on growth opportunities
• Attend customer functions, promotional and marketing activities
• Ensure customer issues are dealt with efficiently by coordinating the necessary support required to ensure customer satisfaction

Promotion

• Promote products / services through attending conventions, trade shows, VIP nights etc.
• Ensure effective / prompt communication is shared with customers on all promotional activity
• Maximise key promotional events through off shelf displays in prominent locations in-store

Product

• Strong product knowledge and presentation skills
• Impart product knowledge, key features & benefits on core / NPD lines via external Marketing Launch Documentation
• Demonstrates products to customers and assists them in selecting those best suited to their needs with a focus on adhering to and growing core range product representative
• Ensure all products including NPD are professionally displayed / correctly priced on shelf
• Monitoring and reviewing warranties, returns and service issues
• Conduct regular training sessions with store staff on selected products

KPI’s

• Exceeding financial & non-financial key performance indictors (KPI’s)

Teams

• The effective use of Salesforce, One Drive, Microsoft Teams & all reporting tools
• The ability to present / provide key reporting lines with written and oral feedback on their customer / territory progress
• Effective management of expenses
• Attend internal meetings / training days
• The effective compliance with all legislative, regulatory and financial requirements
• Understands WHS Policy and acts to promote a safety culture
• The ability to form part of a highly motivated and successful team
• Availability & willingness to work some weekends & evenings to attend special events during peak selling periods
• Possess a positive attitude and the ability to manage their territory effectively
• KEY RELATIONSHIPS :
• Personnel
• Purpose and frequency

National Sales Operations Manager

Regularly – to keep abreast of state and regional activity

Customer

Daily – to build and maintain customer relationships, to identify & build sales opportunities

National Account Manager

Regularly – to keep abreast of store and competitor activity

Warehouse

Regularly – for customer orders, delivery and product issues

Finance Department

Regularly – for invoicing, pricing, payment matters

Customer Service Department

Regularly – to follow up retailer enquires, spare parts, orders, staff orders

Marketing Department

Regularly – for retailer promotions, NPD, merchandising pos, activation, marketing intel

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