Service Design & Enablement Lead – Group Customer Operations

Create your best future and join Group Customer Operations as a Banker Experience Lead .

• Role level 5

What’s the role?

You’ll be the champion of our bankers’ experience—making sure their day-to-day feels smooth, smart, and supported. Based in Sydney, you’ll lead the charge in simplifying how things work, rolling out new tech, and designing better ways of working. You’ll be part of a fast-moving team that’s transforming the bank from the inside out. Full-time, full-impact, and full of opportunities to shape the future of banking.

What do I need?

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that :

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and / or needing Accessibility Requirements" page on our website.