APS3 Customer Service and Support Officer

We are looking for a Customer Service and Support Officer to provide advice and support to customers in relation to travel documents. The role will require the officers to work face to face with customers and with the back of the office for production and office support.

Initial contract up to December 2023 with possible extentions.

Your duties will include :

• Perform straightforward or routine customer interviews.
• Prepare / sort evidence documents, attachments to travel document applications.
• Undertake Quality Assurance checks of travel documents including application forms prior to and post print of travel documents (spoils and destruction).
• Issuing Authentications, Apostilles and Certificate of No Impediment.

Desired requirements :

Mandatory Requirements