You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
The Food & Beverage team leader is responsible for leading and training their team to deliver exemplary service whilst maintaining a high quality of Food and Beverage produced including the efficient and effective operation of the venue as well as overseeing all cleaning and sanitation involved in production and service.
Key AccountabilitiesFood and Beverage ServiceManage front of house responsibilities, till and POS station, end of day reporting, and lead the team in creating a positive and harmonious atmosphereEnsure consistently excellent customer experienceDeal with customer complaints and escalate to the supervisor if necessaryEffective time management skills ensuring all daily responsibilities are completed in a timely manner and utilising spare time proactivelyExcellent communication skills ensuring that appropriate information is channelled correctly to customersObey all rules and regulations relating to safety, security, fire precautions and personal appearancePerform other duties as requested by managementEnsure the shop is kept in a clean and tidy stateEnsure all produce is used to its full potential and wastage is maintained at a minimumPhysically check all produce prior to accepting from supplier, and follow the procedure for return of damaged goodsEnsure the quality and flavour of our food is maintained to the highest standard at all timesVerifying Critical Limits are maintained by temperature monitoring all high products from time of receipt, during storage, at time of service, during service and during chilling process (when applicable)Ensure the quality and flavour of our food is maintained to the highest standard at all timesComply with, and ensure customers comply with RSA and RCG regulations (if applicable)Preparation of beverage, ensuring quality of product served (if applicable)Cleaning and SanitationCompleting the cleaning and sanitation of all areas of the kitchen, all kitchen equipment, crockery and cutlery.Completing the cleaning and sanitising all tables and chairs and any items kept on tables in the dining room including salt and pepper shakers.Completing the sweeping and mopping of all floor areas in the kitchen and dining areas.Chemical SafetyHandle and use approved commercial chemicals in accordance with Material Safety Data Sheets (MSDS) and any training provided.No "Unapproved Chemicals" are to be in use or present in the kitchen or dining area.Follow the directions on the Material Safety Data Sheets at all times, carefully following correct dilution rates were applicable and using all recommended PPE as listed on MSDS.LeadershipLead by example - support, coach, motivate and engage the team to be high performers and reach company and team goalsAdopt a collaborative approach to performance and development, setting targets and objectives and plans for building competency and increasing skill and knowledgeEnsure that direct reports have a clear understanding of business objectives and accountabilities, and develop and maintain staff engagement and development in those objectivesActively recruit and induct new team membersProvide regular and constructive feedback to your team and facilitate team communicationCarry out performance management, counselling and disciplinary action of direct reports when performance falls short of requirementsResponsible for workforce planning, including identification and preparation of successors (career path development)Development of weekly rosters to ensure adequate coverage at all timesProvide for coverage in case of employee absence and adjust staffing as necessary to meet business demandsCreate an environment that rewards and recognises individual and team performance
Workplace Health and SafetyComply with Ingenia's WHS Policy and Procedures and any reasonable instructions from any supervisor / authorised representative of the company concerning health and safety mattersParticipate in identifying, assessing and controlling risks and hazards in the workplaceReport any accident / injury / hazard in the workplace to your manager and the Healt