Administration / Customer Service Officer

Our business is growing, we now require a dynamic full-time administrator to join our dedicated and friendly team. This is a special opportunity for someone wanting to bring purpose to their career and enhance the lives of others in an innovative space designed for education, creativity and activity.

The Brightspace is a unique learning hub in Botany NSW which inspires learning for children and adults. We deliver engaging tutoring classes, creative workshops and special events which bring people together in a fun, welcoming environment.

Your responsibilities will include :

• Liaise with and welcome customers, children and adults
• Taking customer bookings
• Scheduling and liaising with tutors, artists and event hosts
• Updating planning sheets for events and classes
• Setting up and maintaining the space to accommodate for events and classes
• Maintaining and enhancing the office space
• Ordering and managing equipment and supplies
• Invoicing customers and paying suppliers
• Updating and ensuring the accuracy of expenses
• Updating procedure documents
• Organising and distributing printed and digital marketing materials
• Collecting customer feedback, reviews, contacts
• Coordination with marketing personnel
• Social media support
• Capturing photo / video footage of events
• Contribute to planning new events and programs
• Assisting with onboarding new artists, tutors and support staff
• Liaising with suppliers
• All general administrative duties

To be successful you will :

• Demonstrate a customer service approach which is friendly, fun and enthusiastic
• Be a committed, self-motivated individual
• Shows good initiative and is a quick-thinker
• Be a skilled multi tasker who is able to work unsupervised
• Be highly organised and have strong time management skills
• Have excellent literacy, numeracy and communication skills
• Be competent in the use of technology including spreadsheets and word processing, Canva an advantage
• Demonstrate creative thinking
• Be determined to see tasks through to completion with a high level of accuracy

This is an exciting opportunity to join a growing business within the Australian education, creative and well-being sector. If you can show us you are an organised and timely person who wants to make a positive contribution, you will be well in front of the rest.

• Prior experience in an administration / customer service role is essential (minimum 5 years);

experience in marketing, event planning or a creative field an advantage.

This is a full time position with the opportunity for long term employment and career / salary progression for the right person.

• Job Types
• Full-time, Casual
• Salary
• 28.00 - $32.00 per hour
• Benefits
• Employee mentoring program
• Professional development assistance

Schedule :

• 8 hour shift

Ability to commute / relocate :

• Botany, NSW 2019 : Reliably commute or planning to relocate before starting work (required)
• Experience
• Microsoft Office : 1 year (preferred)
• Administration : 3 years (required)

Work Authorisation :

• Australia (required)

Work Location : In person