Customer Support Coordinator (Pre-Site)

Customer Support Coordinator (Pre-Site) - Metricon Homes Qld.

Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our vibrant Robina Office on the Gold Coast, you'll work within the busy Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get them to site.

Reporting to the Contracts, Permits & Covenant Administrator, your responsibilities will include : Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction processDeliver exceptional customer service, build and maintain customer relationshipsContinuously providing updates to your customersMaintain a high degree of accuracy recording customer project detailsLiaising with drafting, estimating, studio and external suppliers and coordinate client variations when requiredEnsuring customer quality control through professional communications, maintaining data entry and executing report compilationConsistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; andAssist with all Customer Support related tasks.

Metricon will offer you : Be supported by a management team that has a culture where you matterOngoing learning and development opportunities to help build your skills and reach your potentialNo two days are the same and no two customers are the same - so learn each and everyday on the jobMetricon Homes – Australia's largest Home Builder for the 9th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing24 / 7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have : Construction industry experience is essentialExperience working within a project management or customer focused roleAbility to manage a portfolio of customers at different stages through the pre-construction journeyProven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellenceProven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standardsHighly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customersFostering productive relationships with customers and key stakeholders to deliver excellent customer serviceAbility to clearly identify people’s needs and generate solutions to suit both the customer and team memberIntermediate Microsoft WORD and EXCEL computer skills; andHighly organised – ability to multi-task and deal with a variety of activities.

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

Construction industry experience is essential

This role requires a national police check to be undertaken by the successful candidate