Customer Care Consultant

About the Company

This is an exciting opportunity to join a well-established energy company that plays a critical role in powering communities across Victoria. As the energy sector evolves to meet future demands, this organisation is building new, customer-focused capabilities internally to deliver better outcomes and faster support. With a strong focus on service quality, team collaboration, and doing the right thing for vulnerable and everyday customers alike, this business is investing in its people to shape the future of energy customer care.

About the Role

As a Customer Care Consultant, you will be part of a newly created in-house function focused on managing and resolving a wide range of customer service enquiries. You’ll act as a first and ongoing point of contact across multiple communication channels and help deliver a seamless customer experience.

About You

• Handle customer enquiries end-to-end across phone, email, SMS, webchat, and social platforms
• Triage, diagnose, and resolve issues relating to connections, disconnections, outages, vegetation, billing, and general service
• Meet individual and team SLA and quality metrics
• Maintain accurate records across multiple systems including Salesforce and SAP
• Communicate clearly and empathetically, especially with vulnerable customers
• Support internal case transfers and claims handling, including emergency situations
• Participate in cross-training to support a multiskilled care team
• Assist in improving internal service processes by identifying inefficiencies and raising ideas

The Benefits

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact on , quoting reference JN -072025-40701. Want to know more about Davidson? Visit us at www.davidsonwp.com