Tourism Services Officer (Casual)

Tourism Services Officer (Casual) | The Barossa Council Page

Position Description

• Classification
• General Officer
• Department
• Tourism Services
• Current Occupant
• Vacant
• This Position Reports To
• Manager Tourism Services
• Reporting To This Position
• None
• Location
• Barossa Visitor Centre, Tanunda
• Date Last Reviewed
• February 2022
• Approved by
• Director Corporate Services and Business Innovation
• Corporate Objectives

All Employees of Council contribute to Council's strategic goals and objectives. The Barossa Community Plan

2020 - 2040 lays the foundation for all strategic decisions made by Council and is supported by a Corporate

Plan. The Community Plan provides a clear strategic direction across a range of areas, as well as serving as an

overarching guide to measure our decision making and successful delivery of service. The Community Plan

shows commitment to the values of Land and Place, Community, Leadership and Achievement with targets

that reflect five key themes :

Natural Environment

and Built Heritage

Health and Wellbeing Business and Employment

Community and

Culture

Infrastructure

Council values its customers and strives to provide the right people, efficient processes and systems to deliver a

quality customer experience. Every role within Council serves an internal or external customer and we are

committed to ensuring that customers are at the centre of everything we do.

Inclusive We approach our work with a collaborative and respectful mindset.

Progressive We show curiosity and explore sustainable and innovative ways of working.

Resilient We are receptive and responsive to growth and change.

Tourism Services Officer (Casual) | The Barossa Council Page

This position will deliver and maintain excellence in Visitor Services at the Barossa Visitor Centre and its associated

services and facilities. The role will contribute to Council's strategic directions through providing an exceptional

visitor experience at Council's accredited Visitor Information Centre; through the provision of accurate and up

to date information, itinerary planning and booking, regional education, providing support to local tourism

operators and product sales via various channels.

delivery of well-informed and prompt assistance, advice and support in line with Council's standards,

processes and policies.

information with Manager, colleagues and visitors.

effective use of systems and processes, ensuring an optimum end to end customer experience.

products, promotions, displays, selection of merchandise and stock control to maximise return from sales.

knowledge through regular attendance of product familiarisations, industry meetings, professional

development programs and industry publications.

by linking them in with our services and providing promotional assistance and product development

support.

our service delivery and overall customer service experience.

maintaining public areas, re-stocking of merchandise displays and brochure stands.

and evolved. Identify new opportunities and be proactive in industry changes and developments and

communicate recommendations to Manager, Tourism Services.

and dynamic work environment. Support each other; communicate workloads; and prioritise your

availability to help others to achieve our overarching service delivery, team goals and deadlines.

precise data entry, cash handling, system maintenance, processes, policy and documentation.