Case Administrator

Case Administrator - (25000052)

Description

Are you committed to bringing your best to life every day?

At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of the world’s leading life insurers, Nippon Life Insurance Group.

We’re driven by a powerful purpose, providing our customers and their families with a Promise for Life to be there when they need us most – and that’s a great purpose to bring us together at work every day.

We work hard to deliver a total customer experience that keeps our customers and partners at the forefront of all our decisions. We’re a values-driven business that strives for high performance and growth as we look towards the future.

The Role

The Claims team are there to help our customers at their most vulnerable; they support each policy holder / member through the claims process with integrity, fairness and compassion. They strive to make the right decisions and support ethical and fair outcomes.

We have a permanent role available for a Case Administrator to join our close-knit North Sydney or Melbourne based team. In this entry level role, you will provide administrative support to team members as well as internal and external stakeholders whilst working to meet agreed SLAs.

Your responsibilities will include :

• Ongoing management of stable and mature claims;
• Managing all correspondence, maintaining up to date case files and documentation;
• Processing payments accurately and in a timely manner;
• Working closely to meet all regulatory and compliance requirements;
• Meeting both individual and team SLAs; and
• Looking for opportunities to improve internal processes.

About You

With a strong customer service and administrative background, you have experience working in a highly collaborative environment. You are results driven with the ability to meet deadlines and prioritise your work. A strong communicator, both written and verbal, you enjoy building strong relationships and are looking to really make your mark!

Bringing our best to life - why join us?

Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.

Primary Location

AU-VIC-Docklands

Other Locations

AU-NSW-North Sydney

Work Locations

Level 16, 727 Collins St

Level 16 727 Collins St

Docklands 3008

Customer

Organization

MLC Limited

Schedule

Permanent

Employee Status

Group Level 1

Full-time

Job Posting

04-Jul-2025, 5 : 19 : 29 AM