This job offer is not available in your country.
Customer Service Specialist
Commonwealth Bank Of AustraliaPerth, Australia7 days ago
Job descriptionDisputes Operations Team manage and resolve transaction disputes raised by customers across Bankwest and CBA. Customer Service Specialist you will be a self-starter who is passionate about delivering excellent customer service and building strong relationships with stakeholders. A CAN do attitude, with the ability to work toward measures that deliver customer experience and service quality The ability to grasp concepts in a fast-changing environment Previous Disputes investigation experience A sound customer service background. What your Role Will involve Assess disputed card transaction cases in accordance with the applicable scheme rules, identifying the appropriate case resolution Engage with internal and external stakeholders to investigate the root cause for disputed transactions Contact customers to collect and document information that may be used to resolve outstanding disputes - this may include making proactive outbound calls to customers to obtain additional information required to resolve their dispute Ensure that all disputes cases are handled in accordance with regulatory requirements. What will you need to succeed in this role Proven ability to effectively plan and coordinate incoming work and enquiries (essential) Experience in a customer-service role, ideally in retail banking, call-centre - or a similar customer-facing environment (essential) Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes (optional) Knowledge of the Disputes resolution process (optional). Strong analytical and problem-solving skills Excellent communication and stakeholder management skills A service-based mindset with strong customer focus Highly motivated, result-driven, team and customer-focused Detail oriented - strong attention to detail, thorough and accurate Good Judgement - exercise critical thinking, analysis and assessing and taking ownership of outcome
Customer Service Specialist
- This is a Perth location only role
The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.
We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and Group regulatory projects.
Our people are dedicated to providing exceptional service, and show care, courage and commitment every day.
Everyday Banking Operations (EBO) complete operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan activities such as post settlements, discharges, construction loans, progress payments and government grants.
Our teams are primarily located in Adelaide, Melbourne, Perth, Sydney and India. Together we focus on providing efficient, high-quality service with a clear differentiation in meeting and exceeding our customers' needs.
As a
You will possess the following attributes :
The Customer Service Specialist reports to the Manager, Disputes Operations who has 12-15 direct reports.
You will be expected to perform the following tasks in a manner consistent with CBA's Values and People Capabilities.
Core responsibilities :
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date : 25 / 10 / 2024
Job ID REQ221549
Create a job alert for this search
Customer Service Specialist • Perth, Australia
Related jobs
Customer Service Specialist - Mental Health
ItchPerth, Australia Find fulfillment within this community minded company.Excellent opportunities for career growth and development!.No two days are the same in this highly diverse role!.
THE WHO, THE WHAT AND THE WHER...Show moreLast updated: 6 days ago
Customer Service Specialist - Shannons
ShannonsPerth, Australia Customer Service Specialist - Shannons.Drive your career forward with Shannons Join our team of Motor Enthusiasts in Perth!.
Start Date : Wednesday 16th July.Were looking for motoring enthusiasts to...Show moreLast updated: 24 days ago
- Promoted
Claims Assist / Customer Service Specialist
RAC WAPerth, Western Australia, Australia Claims Assist / Customer Service Specialist.RAC WA Perth, Western Australia, Australia.Join or sign in to find your next job.
Claims Assist / Customer Service Specialist.Continue with Google Continu...Show moreLast updated: 2 days ago
Claims Assist / Customer Service Specialist
Royal Automobile Club Of Wa Inc.Perth, Australia Claims Assist / Customer Service Specialist page is loaded.Claims Assist / Customer Service SpecialistApply locations West Perth time type Full time posted on Posted Yesterday time left to apply En...Show moreLast updated: 17 days ago
Customer Service Specialist
GsbPerth, Australia At Great Southern Bank we're a customer-obsessed bunch.We pull out the stops to help all Australians own their own home.This means attracting and retaining customers through our strong brand, cleve...Show moreLast updated: 7 days ago
- Promoted
Customer Service Specialist
MetsoPerth, WA, Australia Metso Perth, Western Australia, Australia.Join or sign in to find your next job.Metso Perth, Western Australia, Australia.
Be among the first 25 applicants.Get AI-powered advice on this job and more...Show moreLast updated: 7 days ago
Customer Service Specialist
Dfp Recruitment ServicesPerth, Australia Do you want the flexibility to • • work from home • • providing exceptional customer service with all the equipment, training and support you need?.
For our client, customers are at the heart of everyth...Show moreLast updated: 6 days ago
Customer Service Specialist
Chandler MacleodPerth, Australia We are looking for a motivated individual to join our client's team of freight forwarders to help them move goods across the world!.
As a member of their dynamic team, you will be responsible for ov...Show moreLast updated: 6 days ago
Customer Service Delivery Specialist
WabtecPerth, Australia It's not just about your career or job titleIt's about who you are and the impact you will make on the world.Because whether it's for each other or our customers, we put People First.When our peopl...Show moreLast updated: 5 days ago
Claims Assist / Customer Service Specialist
Rac WaPerth, Australia Claims Assist / Customer Service Specialist RAC WA Perth, Western Australia, Australia.Join or sign in to find your next job Join to apply for the Claims Assist / Customer Service Specialist role a...Show moreLast updated: 1 day ago
Customer Service Specialist â Seller Assist
Lendi GroupPerth, Australia Seller Assist is an innovative personalised service designed to connect homeowners with the best real estate agents across the country.
Our goal is to streamline the process of finding and comparing...Show moreLast updated: 30+ days ago
Customer Service Specialist
Programmed Maintenance ServicesPerth, Australia Why Youll Love Working With Us.Competitive pay & allowances.Attractive hourly rate and weekend on call allowances.Be a part of a rotating roster with.
Access discounts on shopping entertainment ...Show moreLast updated: 2 days ago
Customer Service Specialist
Commonwealth BankPerth, Australia This is a Perth location only role _ • •.The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.
We process and execute the majority of processes across the Bank su...Show moreLast updated: 9 days ago
- New!
Customer Service Specialist
ORS GroupPerth, Australia About the role : We are seeking an enthusiastic and motivated Administration officer to join our Stirling team.Working with a national administration team to support business functions.This is a ful...Show moreLast updated: 21 hours ago
- Promoted
Claims Assist / Customer Service Specialist
Royal Automobile Club of WA Inc.Perth, Western Australia, Australia Claims Assist / Customer Service Specialist page is loaded.Claims Assist / Customer Service Specialist.Apply locations West Perth time type Full time posted on Posted Yesterday time left to apply E...Show moreLast updated: 19 days ago
Customer Service Specialist
Beyond Bank AustraliaPerth, Australia A flexible, inclusive and diverse environment.Opportunities for professional growth.Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services.Work Lif...Show moreLast updated: 4 days ago
Customer Service Specialist
Metso CorporationPerth, Australia Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert : Customer Service Specialist Primary Location : West Perth, WA, AUJoin an industry leader and make a positive c...Show moreLast updated: 24 days ago
- Promoted
Customer Service Specialist
Metso OutotecPerth, WA, Australia Join an industry leader and make a positive change in the sustainable use of the world’s natural resources.Together, we will transform the business and drive the industry toward a greener future.At...Show moreLast updated: 7 days ago