Desktop Support Officer

Unit 2, 401 Gympie Road, Strathpine, QLD, Australia, 4500

Full time

ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives.

• Key Responsibilities

Responding to IT support requests from employees and resolving technical issues in a timely manner.

Providing onsite support, installing, configuring, and maintaining computer hardware and software.

Troubleshooting network connectivity issues and providing support for network infrastructure.

Assisting with the setup and maintenance of IT systems, databases, and security measures.

Maintaining accurate records of IT assets, software licenses, and technical documentation.

Experience in IT desktop support and helpdesk support, ideally in a role where multi-tasking and variety of responsibilities were present.

Previous exposure to Microsoft 365, Active Directory, Cloud based systems.

Excellent written and verbal communication skills, and the ability to work effectively with colleagues and multiple stakeholders.

The ability to identify process issues and propose resolutions.

A willingness to learn and take responsibility of new systems.

Does this sound interesting?

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.