Desktop Support

We're looking for an enthusiastic, tech-savvy professional to provide expert IT support to Insignia Financial staff.

If you're passionate about IT and love solving problems, this is your chance to shine!Key Responsibilities : Provide in person and remote second-level support for Insignia's systems and applicationsJump into the action with our AV and meeting room tech, remote support, and on-site support teamsDeliver "Client First" service in line with our core principlesHandle helpdesk escalations and work with both internal technical teams and external vendors for resolutionKeep procedures up to date and implement process improvementsTest and roll out new software to keep us ahead of the gameManage ticket workflow and Servicenow reportingWhat you will bring : Proven experience in an enterprise IT department, with a strong passion for customer service and technologyStrong problem-solving skills, with the ability to take initiative and work independentlyHands-on experience with remote support tools and excellent telephone etiquetteAbility to thrive under pressure and flexibility to work outside standard hours when neededExpertise in Microsoft Active Directory, Intune, Entra, and Exchange, along with Office Suite proficiencyKnowledge of computer hardware, operating systems, networking, and security applicationsExperience with remote site support and backup softwareTo Apply : Read more here about why you should join our team.Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.Please note that applications from agencies will not be considered at this time.We acknowledge and celebrate the richness that individual differences bring to our team.

If you need assistance or an adjustment during the application process, please reach out and let us know.

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