Desktop Support Specialist

Company Overview

EIL Global IT Solutions and Services Pvt Ltd is a prominent IT service provider based in Adelaide, Australia. We focus on enabling the digital transformation of enterprises with professional and managed services in IT infrastructure, artificial intelligence, and blockchain solutions. Operating across Asia Pacific and EMEA, we have a diverse client base supported by our expertise in desktops, servers, networks, and data centre technologies.

Job Overview

We are seeking a dedicated Desktop Support Specialist for a mid-level position in Perth and other locations. This part-time, contract role requires a minimum of 4 years of experience in desktop support. As a Desktop Support Specialist, you will play a crucial role in maintaining desktop performance and supporting the IT needs of our clients.

Qualifications and Skills

• Experience with Windows OS troubleshooting to resolve user issues effectively and ensure seamless operation.
• Proficiency in Active Directory management to maintain and administer network resources efficiently.
• Demonstrated ability to provide Microsoft Office 365 support, including installation and user guidance.
• Comfortable using remote desktop tools such as TeamViewer to offer virtual support and solutions to clients.
• Strong skills in network configuration to manage and troubleshoot connectivity issues within corporate environments.
• Experience in imaging and reimaging desktops and laptops to ensure reliable system restoration and deployment.
• Expertise in Outlook configuration, including setting up email accounts and resolving related technical issues.
• Mandatory skill in desktop support, emphasizing the ability to deliver comprehensive solutions and client satisfaction. (Mandatory skill)

Roles and Responsibilities

If interested, please share CV or references (friends who will be interested) to della.joseph@eilglobal.com.

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