Customer Service And Logistics Officer

Outbound order fulfilment processing

• Receive customer order, verify and input to the system.
• Arrange suitable transportation from warehouse to customer.
• Ensure correct documentation is attached to the shipments.
• Monitor order status and ensure all relevant parties are made aware of potential problems.

Customer service

• Assist customers' enquiries and feedbacks related to orders.
• Establish and maintain good working relationships with customers.
• Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.
• Provide assistance for urgent orders out of working hours / during holidays.

Stock management and Inbound order processing

• Ensure stock modules are accurately maintained at all times using appropriate software systems and procedures.
• Monitor demand against available stock level on a regular basis and advise involved parties of potential supply issues.
• Liaise with plants or external suppliers for inbound replenishment orders and follow up until goods are delivered to the assigned warehouse.

Reporting and administration

• Prepare regular and ad hoc reports.
• Ensure billing support documentation is accurate and sufficient for payment processing.
• Other general administrative functions.

The successful applicant would ideally meet the following.

• Would have 2 years Administrative experience and / or Certificate III qualification,
• Able to work to adapt to flexible time requirements,
• A motivated individual with the able collaborative as well as autonomous as required by nature of the tasks or deadlines required to be met,
• Previous work experience in customer service in a wholesale environment,
• Word and Excel Skills / Google Docs and Google Sheets Skills - moderate
• Prior experience working with CRM or Sales management systems.
• Autonomy e.g. organizes and completes work
• Confident and articulate, with excellent communication skills
• High level of English proficiency.
• Have rights to work in Australia.
• Drivers licence.

Applicants for this position must be currently residing in Australia or be legally entitled to work in Australia.

Please provide an up to date resume for our consideration.

• Job Types
• Part-time, Fixed term, Full-time
• Salary
• 27.00 - $30.00 per hour
Schedule :
• Fixed shift
• Flexible hours
• Monday to Friday

Supplemental pay types :

• Overtime pay

Application Question(s) :

• Do you have experience in outbound order fulfilment processing?
• Experience
• Administrative : 2 years (required)
• customer service : 2 years (required)