Business Support Officer - Travel Consultant

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About McDermott Aviation

McDermott Aviation, headquartered in Cooroy, is Australia's largest privately-owned helicopter company. With over 40 years of experience in aerial firefighting, heavy lifting, and remote operations, we provide essential helicopter services across Australia and internationally. Our fleet includes more than 50 aircraft, and we support a team of highly skilled pilots, engineers, and support staff.

About McDermott Aviation

McDermott Aviation, headquartered in Cooroy, is Australia's largest privately-owned helicopter company. With over 40 years of experience in aerial firefighting, heavy lifting, and remote operations, we provide essential helicopter services across Australia and internationally. Our fleet includes more than 50 aircraft, and we support a team of highly skilled pilots, engineers, and support staff.

We pride ourselves on agility, professionalism, and a strong safety culture. As the organisation continues to grow and expand into new markets, the demand for responsive and efficient travel logistics has never been greater.

About The Role

You'll be responsible for the coordination of all employee travel – from flights and accommodation to vehicle hire and visas. You'll be supporting the movement of pilots, engineers, and crew to our operational bases across Australia and overseas.

This role requires adaptability, initiative, and the ability to handle shifting priorities at short notice. It's fast, busy, and critical to keeping our business moving.

Key Responsibilities

Coordinate end-to-end domestic and international travel bookings (airfares, accommodation, ground transport)Manage scheduling and availability of internal crew accommodation and rental propertiesArrange hire vehicles and manage fleet allocation for crew useOrganise travel and accommodation for business meetings, training, and conferencesLiaise with staff and external agencies to prepare and submit visa and travel documentationLiaise with internal departments to ensure crew travel arrangements meet rostering requirements and internal budgetsMaintain accurate travel records, reporting, and internal databasesMonitor and update flight changes, delays, and staff movements in real timeProvide administrative support as requiredProvide on-call support for travel-related issues after hours and on weekends (as part of a shared roster)

What We're Looking For

Prior experience in travel coordination, travel consultancy, logistics or similarCertificate or diploma in Travel and Tourism, Business Administration, or a related field is desirable but not essentialFamiliarity with GDS systems and booking engines (e.g., Galileo, Amadeus, or Sabre) preferred but not essentialStrong time management and prioritisation skillsOutstanding written and verbal communication skillsA clear communicator, especially under time-sensitive conditionsAbility to manage competing priorities under pressureProven ability to maintain confidentiality and exercise discretionCompetence in Microsoft Office and data entry systemsA proactive, solution-focused mindset with a high level of initiativePrevious experience coordinating FIFO workforce travel or working in aviation / emergency services is highly regarded, but we welcome applications from candidates with strong organisational skills and a willingness to learn

Why Join McDermott Aviation?

Be Part of a Critical Operation : Support crews who are fighting fires, conducting search and rescue, and performing remote operations across Australia.Unique Industry Exposure : Gain experience in aviation logistics and international workforce coordination.Beautiful Location : Enjoy the lifestyle benefits of being based on the Sunshine Coast in Cooroy, QLD. Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesAirlines and AviationReferrals increase your chances of interviewing at McDermott Aviation by 2x

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