Lead Service Designer

What is in it for you?12 Months + 3 x 12 Month ExtensionsFlexible Working ArrangementsOpen to ACT & NSWWhat we need from you!Baseline Security Clearance Large scale transformation experienceExperience in Service Design, Delivery Process & Digital ServiceThe CompanyThe Digital Account team is driving digital transformation by managing a suite of platforms that enable secure authentication, authorisation, and relationship management.

As a multi-disciplinary team, we deliver digital solutions at scale—from concept and design through to system delivery and operational support.

We're also leading the development of an enterprise-wide policy and framework for digital identity use.Our work includes close collaboration with stakeholders to deploy innovative, secure, and user-focused solutions.

We've also established an Operational Readiness and Enablement capability to support the onboarding and continuous improvement of digital services.The team is engaged in several transformation programs, each requiring tailored solutions.

Our work underpins key services and enables the successful uplift of products to meet evolving needs.The RoleThe Department seeks a Service Designer to join a multi-disciplinary team to identify how services being developed can better meet the user needs.

The Service Designer will need to have the ability to quickly understand the Department's regulatory requirements and design services that deliver on both regulatory and user needs.

It is important that the Service Designer enables an environment that makes the services usable, easy and desirable for both external and internal users.ResponsibilitiesDesign and contribute to the end-to-end journey of services across transactions, products, content, regulatory, and business processesCollaborate with service designers, user researchers and stakeholders across the multiple programs and the department to form the bigger strategic picture.Ensure that service design aligns to the program objectives.Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation.

If you have what it takes to thrive in this role and want to know more, please reach out to Jimmy Willett on (02) 6103 1830 OR

• Akkodis as a ConsultantWeekly PayNo payrolling processing feesUpskilling opportunities and training discountsConsultant gatherings eventsAkkodis SME meet ups / information sessionsEAP Support ProgramDedicated Account Management Support TeamPrivacyDue to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online.

Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly."Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion.

We actively invite and encourage applications by candidates from diverse backgrounds"|||CandidateProfile|||Must hold Current Baseline Security Clearance|||CandidateProfile-end|||

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