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Support Coordinator

Care Lovingly Pty LtdAustralia

2 days ago

Job description

NDIS Business Development Manager / Operations Manager

Care Lovingly Pty Ltd is a multi-disciplined community services provider. We are active in the provision of a comprehensive range of social welfare services, catering the needs from cradle to seniors, including residential aged care, vocational and training, disability services, and many more community-based services.

Care Lovingly Pty Ltd is a registered National Disability Insurance Scheme (NDIS) service provider and we are seeking for enthusiastic and highly skilled persons to fill the above position in our Disability Services Unit.

Position Summary

The position is responsible for the day-to-day coordination, operations, and management of Disability Services under the NDIS environment. The position responsible will also be looking business development and how to increase and improve business for Care Lovingly Pty LTd. The supported services are arranged and delivered in accordance with the relevant standards as set out by the NDIS Quality and Safeguards Commission as well as the policies and procedures of Care Lovingly Pty LTd

Main Duties and Responsibilities

Develop positive working relationships with NDIS participants, their families and stakeholders;

Intake referrals from various channels, including the National Disability Insurance Agency (NDIA);

Provide responsive, personal centred service, ensuring people with disability exercises choice and control when receiving supports and services;

Responsible for the daily operations of Care LovinglyPty Ltd;

Responsible for service management of NDIS participants, staff management, budget management, incident reporting, rostering and associated administrative duties;

Support and assist residents to implement their NDIS plan and liaison to other disability services;

Comply with NDIS Code of Conduct; and

Comply with WHS Regulations and Guidelines.

Provide strategic and operational advice to the Leadership Team.

Develop business capability and capacity to deliver prioritized services or outcomes through effective program and project management.

Manage tracking and reporting for priority areas, programs, obligations, and management requirements.

Prepare reports relevant to the activities, performance, growth and development.

Create and maintain effective and influential relationships across different internal teams and with external stakeholders with people and communities from different cultural and linguistic backgrounds.

Inject a positive work culture by supporting and promoting positive behaviors and processes that encourage professional and responsive interactions within and between teams and work groups.

Drive and implement business improvement relevant to Care Lovingly Pty Ltd business needs.

Continuously improve products and services to better meet customer needs and to create operational and service delivery efficiencies and improve quality standards.

Assist in the acquisition of new properties including inspection visits, lease details, furnishing and WHS including conducting risk assessments.

Develop and maintain operational administrative systems, procedures and processes to support effective management of all areas of service delivery

Selection Criteria

Essential

Good command of spoken and written English;

Relevant knowledge and sound understanding of relevant legislation on NDIS, and other community services;

Excellent communication, interpersonal, time management and organisational skills;

Computer literate;

Demonstrated experience in team leadership and management of staff;

Holding valid police check certificate and first aid certificate;

Willing to undergo NDIS Worker Screening Check prior to employment;

Holding valid Driver's Licence and own a fully insured vehicle;

Having at least two doses of COVID-19 Vaccination.

Desirable

Tertiary qualifications in Social Work, Education, Leisure and Recreation, Welfare, Disability or related disciplines;

Relevant knowledge and experience in disability services (NDIS);

Previous experience in working with people with disability;

Able to speak Chinese or Korean fluently.

Salary and employment conditions for the above position is as per Enterprise Agreement. Salary packaging is available.

Employer questions

Do you have a current NDIS Worker Screening Check?

Do you have a current Police Check (National Police Certificate) for employment?

Which of the following statements best describes your Covid-19 vaccination status?

Do you have a current Australian driver's licence?

Do you own or have regular access to a car?

Do you have native or bilingual proficiency in any languages other than English?

Salary

From $60,000.00 per year

Benefits

Salary packaging

Work from home

Schedule :

8 hour shift

Supplemental pay types :

Performance bonus

Licence / Certification :

Experience as support coordinator (required)

Driver Licence (requ

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Support Coordinator • Australia

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