Process Manager

Kinetic IT Canberra, Australian Capital Territory, Australia

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Kinetic IT Canberra, Australian Capital Territory, Australia

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About The Role

We are currently recruiting a Process Manager to work in association with our Federal Government customer as we lead their enterprise Service Integration & Management (SIAM) framework. With a focus on Problem Management and project governance this role will be key in ensuring alignment and consistency to both the customer and the wider SIAM environment.

About The Role

We are currently recruiting a Process Manager to work in association with our Federal Government customer as we lead their enterprise Service Integration & Management (SIAM) framework. With a focus on Problem Management and project governance this role will be key in ensuring alignment and consistency to both the customer and the wider SIAM environment.

This is a permanent, fulltime position based onsite in Canberra, ACT with some flexible working arrangements available.

Responsibilities Will Include

• Lead and manage ITSM processes, with a strong focus on Problem and Incident Management.
• Coordinate and drive Major Incident Management efforts, ensuring clear stakeholder communication.
• Act as a strategic partner, communicating vision, goals, and expectations to both technical and non-technical stakeholders.
• Provide guidance and support to the team, fostering a collaborative environment focused on achieving account and team objectives.
• Manage competing priorities effectively, remaining solution-focused under pressure.

What You’ll Bring To The Table

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

Kinetic IT Difference

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.

on-site

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

IT Services and IT Consulting

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