Intake & Rostering Officer

UNITED Spanish Latin American Welfare Centre has served the Spanish and Latin American communities for more than 40 years. For two generations, the agency has provided a wide variety of programs and services in response to the changing needs of the more than 20 Spanish-speaking communities who live in Victoria. Providing a wide range of programs for aged people to make their life easier, fun and they get the care they deserve.

• SELECTION CRITERIA
• Qualifications _

Community Services Diploma or similar is preferred. Experience of (2) two years working within the Aged Care sector and Client Management System (CMS).

• Experience_
• Experience in Aged Care and community services organisations
• Rostering Software Experience preferred
• Knowledge_
• Sound understanding of Home Care Packages (HCPP) and Commonwealth Home Support Program (CHSP) guidelines.
• Understanding of a person-centred philosophy and Consumer Directed Care (CDC).
• Thorough understanding of Wellness and Reablement philosophy.
• Knowledge of rostering in alignment with legislative guidelines (sleepovers, breaks, broken shifts and overtime) is ideal
• Skills & competencies_
• Demonstrated skills in developing high-level roster coordination, implementing options, analysing risks, making good judgement and problem solving to maximise efficiencies and meet budget requirements.
• Ability to efficiently deploy resources
• Exceptional customer service skills
• Ability to conduct client intake interviews to assess appropriateness for Aged Care Services.
• Sound intake and assessment skills.
• Ability to promote transparency and quality service delivery, achieving high levels of client satisfaction.
• Excellent computer literacy skills in spreadsheets, databases, word processing programs and software including E-tools, (or similar Client Management System), and My Aged Care (MAC) portal.
• Ability to coordinate services according to relevant program guidelines.
• Ability to liaise and communicate effectively with a broad range of people, both internal and external to the organisation, in a professional and ethical manner.
• Problem-solving, decision making and organisational skills.
• Fluent in Spanish and English and sound understanding of the Spanish-speaking communities' history, culture and needs.
• Ability to communicate effectively with clients who have different needs, such as people from culturally and linguistically diverse (CALD) and LGBTI backgrounds, or people with a disability.
• Ability to promote the organisation's policies and practices focused on building a diverse workplace.
• Ability to work independently and proactively, with excellent organisational and time management skills.
• Hold or be prepared to obtain a Police Check
• Hold COVID-19 Vaccination Certificate

Application addressing the Selection Criteria contained in the job description should be submitted to the following link

• Job Type
• Part-time

Part-time hours : 15 per week

• Salary
• 41,517.84 - $103,429.70 per year
Schedule :
• Day shift
• Flexible hours

Work Authorisation :

• Australia (preferred)