Customer Service Officer

Direct message the job poster from in1bank LtdA passionate digital banker and MBA Graduate|Beta Gamma Sigma Member|Sales and Marketingin1bank Ltd (the Bank : ) is an Australian owned local bank with a banking licence regulated by the Australian Prudential Regulation Authorities (APRA).The key objective of the Bank is to be a leading and trusted digital-first bank with an initial focus on the Australian Chinese speaking retail and SME community.

It provides a superior customer experience through the dedication of a strong and experienced management team and, empowered by leading and agile technologies as well as a focus on delivering new value-creating products and services through digital and other customer-centric channels.If you have a passion for customer service and want to join our dynamic team, we encourage you to apply for this exciting opportunity.Customer Service OfficerAs a member of our Operations team, you will be responsible for ensuring customer service interactions and related transactional and payment activities are performed in an appropriate standard and in accordance with the Bank's risk appetite and procedures.Key Responsibilities will be assisting with the following activities including :

• Attend to customer enquiries and related requests and proactively liaising with the IT team to resolve customer technical inquiries.
• Assist with the onboarding of both Personal and Business customers, managing exceptions and performing required validation and review.
• Arrange for the manual processing of payments and customer limit increases.
• Assist with the investigation of payment processing exceptions and arrange for return of funds as required.
• General assistance and administrative support to Operations Management and colleagues as required.A successful candidate for the role would have the following attributes :
• Tertiary Qualifications in Finance or similar discipline.
• Mandarin language skills, both written and verbal will be of advantage.
• 2+ years' experience in Customer Service in a retail bank is preferred but not essential.
• Experience in Customer onboarding, KYC requirements and ongoing monitoring is preferred but not essential.
• Demonstratable attention to detail and accuracy.
• Self-motivated, flexible with an analytical focus and the ability to multi-task effectively in a small team to start and grow with the business as the Bank expands.
• Only candidates with Australian Permanent Residence or Citizenshipwill be considered.You will be joining a hybrid working environment, however initially there is an expectation to be in the Sydney based office for most of the week to enable training and familiarity with activities.If this sounds like you, please submit your resume and cover letter to Brad Dixon at
• levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesBankingReferrals increase your chances of interviewing at in1bank Ltd by 2xGet notified about new Customer Service Officer jobs in Sydney, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoCustomer Service Representative @ health techSydney Airport - Customer Service OfficerMascot, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 10 hours agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$70,000 - A$80,000 1 month agoPyrmont, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 day agoCustomer Service Representative - 12 months contractMillers Point, New South Wales, Australia 1 day agoWe're unlocking community knowledge in a new way.

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