Student Services Team Leader, Perth

JOB DESCRIPTION

Student Services Team Leader – Fixed term

ILSC & Greystone College Australia, part of the ILSC Education Group, is a private language and career college with campuses in Perth, Adelaide, Melbourne, Sydney and Brisbane, as well as in Canada and India.

This varied and challenging position is open in our Perth Campus and offers numerous opportunities for growth and development within the international education industry. The Student Services Team Leader role reports to the Student Services Manager and is responsible for a variety of functions, such as :

Student Advising Duties

• Assist in coordinating and providing student advising services to students (ELICOS & VET) on aspects such as cultural acclimatization and general academic concerns.
• Ensure student advising service is consistent, professional, timely, proactive, and in accordance with ILSC’s guidelines
• Support the management of non-academic issues and escalate exceptional cases as needed
• Support special projects on a national scale.
• Supporting the supervision of the team on academic and financial intervention and problem-solving (if required)
• Issuing COEs and working with the school's database system.
• Knowledge of in-house mental health services for students, as well as students’ health
• Supporting student accommodation requests ( Homestay and student residence)
• Ensure special duty of care is followed by underage students on campus with regular check-ins
• Supporting the supervision of the team in preparation for new students intake (ELICOS & VET)
• Supporting the supervision of the team on the creation and revision of invoices and payment plans.
• Supporting the supervision of the team in answering agents' phone calls, responding to questions about current student status and providing course information.
• Supporting the supervision of the team in facilitating student extensions
• Supporting the supervision of the team in acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion.

Reception duties

Other

Selection Criteria :

Applications must include a Cover Letter detailing recent relevant business experience and an updated Resume.

Working Hours and working rights :

About ELS, ILSC & Greystone College

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in and Greystone College in , offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early , ILSC Education Group joined forces with ELS Education Services, bringing together over years of combined experience in delivering life-changing learning experiences to international students. Since , when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

Our Mission

To provide our global community with transformative learning, living, and work experiences through high-quality language, career, and higher education programs.

Our Core Values

Equal Opportunity Statement

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact HR.