Technical Support Consultant / Helpdesk Casual

Zwift is a software and ecommerce company, servicing primarily the hospitality industry. We are looking for an enthusiastic IT technician to come and join our growing team.

About the role :

• This is a casual role, with an outlook to grow into a permanent position.
• The role will encompass approximately 18 hours per week up to 30 hours.
• Some shifts will be office based, with some availability to work remotely.
• Availability must include weekdays, evening shifts and weekends (on a roster).
• It is a good fit for someone who may need flexibility.
• Responsibilities
• Hardware & Software maintenance (Windows environment)
• Assist customers with orders and assist our clients with technical requests
• Be able to work autonomously and provide 5-star technical support

Key Requirements :

Minimum 1 years' experience providing IT / system administrator support

Strong communication skills are essential

Remote User Support

Strong interpersonal and communication skills

Strong customer service focus with the ability to analyse and problem solve

Advanced Windows knowledge (Windows XP - Win 10)

Microsoft Office 2013+

Network concepts including TCP / IP, DNS, DHCP and Ethernet

Available evenings and weekends.

Job Types

Part-time, Casual

Part-time hours : 18-25 per week

Salary

27.00 - $30.00 per hour

Schedule :

Day shift

Evening shift

Night shift

Weekend availability

COVID-19 considerations :

Shared workstations are cleaned and sanitized every shift, with office cleaning done twice per week.

Work Authorisation :

Australia (required)

Work Location : Hybrid remote in MELBOURNE, VIC 3004