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IT Support Technician
Global Growth Solutions Pty LtdPerth, WA, AU30+ days ago
Job description3 years of strong direct customer service experience in software or technician environment Proven experience of delivering a high degree of customer service and can effectively problem solve in an “out of the box” way including appropriate interpersonal skills to manage demanding or difficult customers appropriately Strong verbal and written communication skills Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines and see tasks through the completion with minimal supervision Attention to detail as well as a high degree of accuracy in data entry The ability to ensure that customer requirements are recorded exactly as specified Possess high level of organisational skills, can manage their own time and tasks to completion Can-do” attitude and leads by example Communicates effectively with team – provides clear information / instructions & listens to the team effectively Communicates effectively with colleagues and management regarding all aspects of customer service Demonstrated ability to solve problems within level of accountability Internal system inductions and hands-on training. Experience in an ITIL environment. Install, move and change technology hardware, software and resources under guidance Perform varied and wide ranging other related duties and tasks as required during working hours Develop individual skills and knowledge that will better serve our customers Demonstrate highly accomplished interpersonal skills with a friendly customer service acumen. Complete a broad variety of IT Support tasks in a diverse business environment within a IT team environment. The IT Support Technician will have to spend long hours sitting and using office equipment and computers. The IT Support Technician will have to do lifting of computer equipment, supplies and materials from time to time and operate electrical tools and related IT equipment. The IT Support Technician may have to be involved in a number of matters at any one time, and may be interrupted frequently to meet the needs and requests of clients. The IT Support Technician may find the environment to be busy, noisy and will need excellent organizational and time skills to complete the required tasks. Sensory demands include use of the computer. The office may be noisy and busy making it challenging for the IT Support Technician to concentrate and focus. The IT Support Technician operates in a sometimes demanding environment as clients may exhibit frustration, or require immediate responsive assistance services. The incumbent must have deemed appropriate and capable knowledge in the following areas : Configuring and troubleshooting Window Servers and workstations Configuring and troubleshooting internet and network equipment Configuring all windows software Understanding and troubleshooting IP, IP routing, routing protocols, debugging, other common network troubleshooting tool and methods Understanding how internet protocols work and routing Proficient in Microsoft office applications (word, excel, office etc.) Proficient in Microsoft Office 365 platforms The incumbent must demonstrate the following skills : Ability to install and administer computer, hardware and software. Analytical and problem solving skills Judgement decision making skills Effective verbal, presentation and listening communications skills Effective written communications skills Computer skills including the ability to operate spread sheet, word-processing, and email. Time management skills The incumbent must demonstrate the following personal attributes : Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate good work ethics
About Us :
Western Australian Based IT Services Provider
About You : EDUCATION (Desired)
- Cert IV in Information Technology or Networking
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified IT Server Administrator
- Certified in Convergent Network Technologies (CCNT) Certificate
- A+ Computer Technician
- Microsoft Certified Professional (MCP)
- Cisco Certified Network Associate (CCNA)
- Microsoft certified Solutions Associate (MSCA Server / M365)
- ITIL 4 Foundation
- Microsoft Azure Fundamentals (AZ-900)
Position Summary :
Responsible for providing excellent, skilful, professional IT support services to a wide variety of customers in a friendly service delivery environment. The provision first line of contact and support for customer IT needs.
Key Requirements :
DESIRABLE QUALIFICATIONS AND EXPERIENCE
Job Responsibility : RESPONSIBILITIES
Physical Demands
The nature of physical effort leading to physical fatigue)
Environmental Conditions
The nature of adverse environmental conditions affecting the incumbent)
Sensory Demands
The nature of demands on the incumbent’s senses)
Mental Demands
Conditions that may lead to mental or emotional fatigue)
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge
Skills
Personal Attributes
Job Functions : IT Support
Job Benefits : Supportive team
Selling Point :
Level 1 / 2 Help Desk Support Technician required in Perth office.
Contact : Rebecca Coyne
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It Support Technician • Perth, WA, AU
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