Claims Officer - Property Liability

Take the next step. Be part of something bigger at Suncorp.

Make a real impact by helping our commercial customers navigate the unexpected.

At Suncorp, we’re proud to support Australian businesses when things go wrong. We’re looking for a proactive, customer-focused Claims Officer with strong liability experience to join our Commercial Property Liability team.

In this role, you’ll manage a portfolio of third-party property damage claims – where a customer’s business may have unintentionally caused damage to someone else’s property. We’re seeking someone who’s confident interpreting policy coverage and assessing liability, with a solid understanding of commercial insurance principles. You'll be the key point of contact for brokers, insured businesses, and claimants, delivering clear, fair, and timely outcomes from lodgement through to finalisation.

What you’ll do

• Manage a portfolio of property liability claims end-to-end, from lodgement to settlement
• Assess policy coverage and determine legal liability in complex, sometimes ambiguous situations
• Communicate effectively with brokers, insured customers, and third-party claimants
• Coordinate with internal stakeholders including Assessors, Legal, and Recoveries teams
• Identify and support vulnerable customers where needed
• Monitor claim progress, escalate delays, and contribute to continuous improvement
• Maintain a high standard of customer service while meeting compliance and quality standards

What you’ll bring

What we can offer you

You’ll join a close-knit, high-performing team that genuinely supports each other. We foster a positive, people-first culture, from team lunches to Thankful Thursdays, where everyone’s contribution is valued, and collaboration is part of the everyday.

Beyond the team, you’ll enjoy a wide range of benefits designed to support your lifestyle, wellbeing, and career growth, including :

Note : Specific benefits may vary depending on role, level, and location. For more on our employee benefits, Click Here .

Chase the Sun – Apply Now!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Jenna.Halfpenny@suncorp.com.au for a confidential conversation.

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