Clinical Sales Specialist

Position Title : Clinical Sales Specialist

Report To : National Sales Manager (NSM)

Purpose : This position is responsible for promotion of Fresenius Therapies and associated products through sales activities, training and education of customers in accordance with agreed business plans to ensure the and ensuring smooth running of customer accounts and prompt resolution of any customer issues in conjunction with the National Sales Manager.

Key Accountabilities :

• Plan, prepare and implement a sales and clinical training strategy per account to maintain existing business and to develop new business opportunities. Work closely with the respective National Sales Manager across the entire sales cycle to ensure customer outcomes are achieved.
• Increase customer base and market presence through establishing relationships with key opinion leaders, key influencers and decision makers.
• Provide targeted counseling and account information to the clinical and technical teams as required.
• Track and report competitor activity within the assigned accounts
• Maintain a high-profile presence in the marketplace through the creation of win-win solutions with customers which turn a sales relationship into a long-term business partnership.
• Managing the immediate post-purchase activities (checking order status, consumable and capital movement delivery, handle complaints etc.) to ensure customer satisfaction.
• Provide appropriate clinical support activities such as in-servicing, installations, training & education as required etc.

Support Sales Administration :

Competencies (attitude, skills, typical qualifications & experience) :

Other details :

Please note that this is a description of the key result areas for this role at this moment in time, and as our organization grows and changes, and as the incumbent develops in the role, the key result areas will also change and develop.

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