El1 - It Organisational Change Management Lead, Ict Capability Portfolio Management Branch

Organised within the Chief Operating Officer Group within the department, Information Technology (IT) Division's purpose is to connect people and technology, empowering the department to excel.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department's cyber security capability.

The advertised position is our IT Organisational Change Management (OCM) lead, a recently established role that heads up our IT Organisation Change Management capability. The OCM team is key to ensuring the successful adoption of digital modernisation with mínimal disruption to our department's business operations. It is critical to uplifting the change management and digital literacy of the division and department.

• What will you do?

As the IT Organisational Change Management lead for the division, you'll be at the helm of helping the department to leverage new technologies, ensuring staff are prepared and supported through the technology uplift journey, advocating for end users, and ensuring staff get the most out of the available technology. Your key responsibilities will include :

• Strategic planning and management for the OCM team, including workload and resource management, contributing to building the division's organisational change management capability by establishing processes and continuous improvement.
• Providing direction, coaching, and mentoring to team members, leaders, and staff in change management.
• Overseeing, planning, and implementing organisational change management activities for our digital projects and monitoring their success.
• Registering, tracking, and coordinating changes across IT and cyber security. This includes maintaining a portfolio view of change, providing advice on change risks, and supporting integrated planning and delivery of changes.
• Coordinating and aligning change activities with the enterprise change management office to avoid change collision / fatigue across the department.
• Representing IT and security changes at a range of internal forums.
• Overseeing communication activities across the division ensuring messaging is cohesive and aligned to the division's change strategy.

In this role, you will be supported to build change management skills through learning and development opportunities and working alongside leading industry product and customer experience teams.

• Who are we looking for?
• Think strategically, evaluating complex information from a variety of sources to make connections and sound decisions exercising good judgement.
• Build and lead a team in a dynamic environment and achieve quality outcomes that are aligned to stakeholder and organisational needs.
• Inspire and drive innovation through identifying opportunities for change and improvement across ways the division and our services.
• Contribute to building a positive and healthy team culture in the division, leading by example and mentoring emerging leaders
• Develop and maintain productive working relationships with key stakeholders including colleagues across the division, IT executives, staff in the department, and industry partners.
• Build and lead a team in a dynamic environment and achieve quality outcomes that are aligned to stakeholder and organisational needs.
• Communicate effectively, both written and verbal, to build consensus and influence decision making among internal and external stakeholders.
• Have a growth mindset with a willingness to continue to learn, develop, and foster an environment for team members to do the same.

Organisational change management qualifications are desirable but not mandatory.

• RecruitAbility minimum requirements

Minimum requirements for this role include :

• Demonstrated skills and experience in organisational change management roles and / or relevant certifications.
• Proven leadership skills and the ability to effectively coordinate work ensuring high quality and timely outcomes.
• Excellent written and interpersonal communication skills, including strong attention to detail.
• Ability to provide timely and concise advice to inform and support executive decision making.
• Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process :

• Opt into the scheme
• Declare they have a disability, and
• Meet the minimum requirements of a vac