Customer Service Representative

This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office following successful completion of probation, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

• We give you a world of potential
• Do you like helping people?
• Are you good at communicating with people?
• Would you like to belong to a first class, friendly customer service team?
• Full-time position available at our Yarra Falls office.
• A role you will love
• Some of your key responsibilities may include
• Identify and support customers with complex needs and refer them to appropriate support services
• Drive customer satisfaction through provision of quality service to our internal and external clients
• Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
• Be engaged in own development and identify areas for improvement
• Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided
• What will you bring to the role?
• Outstanding listening, oral and written communication skills for gathering and providing information
• A passion for providing a fantastic customer experience
• Fast learner and able to adapt to new systems and processes
• A high level of initiative, tackling problems in a methodical and logical manner
• High energy and motivation to succeed
• Strong attention to detail and an underlying commitment to delivering quality outcomes
• Rewards designed for you
• Flexible work
• to help you find the best balance between work and lifestyle.
• Health and wellbeing
• rewards that can be tailored to support you and your family.
• Invest in our business
• by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards
• ranging from recognition awards and team get togethers to helping you invest in your future.