Software Support Engineer / Customer Support

Software Support Engineer / Customer Support Add expected salary to your profile for insights

We have developed a Higher Education Student Information System (SIS / SRS / SMS), it's called RIO Education and runs natively on Salesforce .

Our customers are globally distributed higher education institutions, colleges and universities.

Want to know more, take a look at our website

The role is : Based on the Sunshine Coast in Australia, our office is in Caloundra.

To deliver level 3 technical support on our product and project customisations through :

Working closely with our level 1&2 support engineers to receive escalations.

Troubleshooting and diagnosing cases to the code level if required.

Coordinating with product development to communicate your findings, enabling a fix to be scheduled.

Where cases do not require a product fix, you will deliver customisations and fixes to project code where required.

Prioritising your workload to ensure critical issues are resolved first.

Escalation of potential customer satisfaction issues to ensure timely resolution of cases.

Documenting any changes in our Knowledge base.

Our teams are : Based in Caloundra, Sydney, Kuala Lumpur and New York.

You must have : The desire and ability to code solutions where needed.

An understanding of relational database structures.

Some experience developing in an equivalent language to Salesforce Apex .

Be willing to obtain & maintain certifications in our product and Salesforce development certifications.

An understanding of the discipline required to develop in a mission critical customer environment.

In an ideal world, we would prefer it if you : Have development experience in Salesforce Apex.

Please, do not : Apply if you are not located on the Sunshine Coast already. Do not apply if you don't meet the You Must criteria. Apologies upfront but we won't be able to acknowledge your application and will not reply. Please forgive our directness but it's best not to waste your time.

You will get : Exposure to leading edge technology and projects.

Get to work on the world's leading SaaS platform, Salesforce.

Access to a team that cooperate to achieve a joint outcome.

Training in Salesforce and RIO Education.

We will : Respond to your application if you are considered a good fit.

Negotiate a salary with the right candidate.

Unlock job insights Salary match Number of applicants Skills match

Your application will include the following questions :

How many years' experience do you have as a Customer Support Engineer? How many years' experience do you have as a support engineer? Which of the following statements best describes your right to work in Australia? Which of the following Customer Relationship Management (CRM) systems do you have experience using? How many years' experience do you have as a software developer? Which of the following programming languages are you experienced in? Junior Programmer – Entry Level | Clontarf, QLD

REAL TIME MONITORING CLOUD PTY LTD

11d ago

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