Senior Level 1 And 2 It Support Officer

APS5 Senior Level 1 and 2 IT Support Officer

Applications Close : 18 / 05 / 202511 : 45 PM

Occupation : Enterprise Technology Group

Location : Adelaide Metropolitan, Hobart Metropolitan, Perth Metropolitan

Work Type : Ongoing - Full Time, Ongoing - Part Time

The Administrative Review Tribunal (ART) is currently seekingapplications for multiple Senior Level 1 and 2 IT SupportOfficer to join our supportive, friendly, andcollaborative Enterprise Technology Group. Please note this role isinternally known as APS5 Senior Enterprise Technology Group (ETG)Support Officer.

These ongoing, onsite positions can be located inAdelaide and Perth on a full-time basis and inHobart on a part-time basis (15hr per week either 2 days or3hr a day for 5 days negotiable).

Remuneration : The annual salary range forthe position is APS5 $85,755 to $91,809 p.a., plus a generousemployer superannuation contribution of 15.4%.

About the Tribunal :

The Administrative Review Tribunal plays a crucial role in theAustralian legal landscape, providing a process for individuals andorganisations to seek an independent review of decisions made undera wide range of Commonwealth laws.

You can learn more about the Tribunalon the ART website .

What we offer :

flexible working options, including flexi-time and remoteworking to support you with your commitments outside ofwork.competitive salary including generous superannuationemployer contribution of 15.4%salary packaging optionssupportive career development opportunitiesaccess to holistic health and wellbeing programs supportincluding Fitness Passport which provides discount to 350+gyms, free annual influenza vaccinations and free eyetestsgenerous leave allowances including Christmas to New Yearoffice closure with no deduction from your leave balanceEmployee Assistance Program for you and your familypositive and inclusive culture.Read our Enterprise Agreement for more information about our terms andconditions of employment.

About the opportunity :

We are looking for Level 1 & 2 desktop engineers wanting todevelop their careers. You will be hardworking, bright,knowledgeable, and keen to learn more and advance.

Reporting to the Team Leader the Senior Level 1 and 2 IT SupportOfficers (APS5 Senior ETG Support Officers) are responsible forproviding high quality, responsive and timely 1 st and2 nd level IT support to members and staff. In this roleyou will assist the Team Leader with managing the Service Desk, andensuring ITIL processes are followed, especially with regard toincident management and the communication of solutions andtechnical knowledge.

This role is a fantastic pathway into other IT teams such asCyber Security, Network and Systems Administration / Engineering,Application Development and Support as well as Project Management,providing the successful applicant with a genuine opportunity toprogress their career.

About you :

Our ideal candidate will have : -

Experience managing and operating service deskfunctions.Demonstrated ability at coordinating responses to incidentreports, ensuring incidents are investigated accordingly.Demonstrated experience providing problem fixes andremedies.Experience Installing and Testing systems or systemcomponents.A strong ability and willingness to adapt to change.A track record of delivering against set timeframes.Excellent communication and customer service skills.Essential :

Must have or be able to obtain and maintain a BaselineSecurity ClearanceDesirable :

Academic qualification (degree, postgraduate) in technologyand / or aligned qualificationsVocational certification in modern technologies (e.g.Agile, network, cloud, platforms)More information about this position, the scope of the role,duties and required capabilities and experience, is containedwithin the Position Description, which is linked below andavailable on our CareerOpportunities page.

How to apply :

To be considered, all applications must be submitted online viathe CareerOpportunities page . Please click on the job title you areapplying for. Click Apply at the top of the page and follow theinstructions on the online application.

Position Eligibility requirements :

The Tribunal requires Australian Citizenship as a conditionof engagement.All employees are required to undertake an AustralianFederal Police Check and a Health Assessment.Please submit a CV (of no more than 4 pages) and cover letter(of no more than 2 pages) addressing how you feel your experiencematches the capabilities and experience of role.

Applications close : 11 : 45pm (AEST)18 May 2025

Should you wish to discuss this position, pleasecontact :

Name : Bede Carroll

Title : Assistant Director, Technology Management

Tel : 0730 523 007

Email :

Please contact the Talent team on (02) 9276 5443 or

• shouldyou require assistance with accessing our website or with lodgingyour application.

We are a Circle Back Initiative Employer and commit toresponding to every applicant.

Please note a merit list / pool may be created to fill future likevacancies. Suitable candidates on this merit list / pool may becontacted in relation to identical or similar non-ongoing andongoing roles in the Tribunal, or the broader APS, within 18 monthsfrom the original advertised date in gazettal.

The Administrative Review Tribunal is an EqualOpportunities employer committed to providing an inclusiveworkplace that embraces diversity and inclusion for all employees.We encourage and welcome applications from people with disability,Aboriginal and Torres Strait Islander descent, culturally andlinguistically diverse backgrounds, all genders, LGBTQI+ communityand mature age people. If you have any support or accessrequirements, we encourage you to advise us if invited tointerview.

RecruitAbility applies to this vacancy. Under theRecruitAbility scheme you will be invitedto participate infurther assessment activity for the vacancy if you choose to applyunder the scheme; declare you have a disability; and meet theminimum requirements for the job. For more informationvisit : / >

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