It Support Officer

About us

Saab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 30 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to keep us ahead of today's challenges.

From combat, communications, security and underwater systems, to mixed reality, cyber security and deployable health solutions, our extensive portfolio of products and services provide high-technology solutions for defence forces and civil industries across the globe.

The role

As part of our Corporate IT group, the IT Support Officer will have a focus on providing 1st, 2nd & 3rd level support to Saab staff across all of Saab's computing environments.

• Provide 1st & 2nd level support to Saab's internal staff and where capable, provide 3rd level support;
• Troubleshoot and resolve assigned incidents or service requests whilst ensuring prompt professional service;
• Maintain, update and create operational, support and end user documentation;
• Work, communicate and cross-skill with other members of the Service Desk team, and where appropriate with the greater ICT group;
• Report to ICT Management on key issues and task outcomes;
• Actively participate in regular operational meetings as team and business needs dictate.
• Flexible work arrangements such as hybrid work from home / office and a 9 day fortnight a will be considered for this role. _Some domestic travel may be required, from time to time, to provide support to other Saab offices;_

About you

Culture and benefits

We employ over 700 Australians and are committed to fostering a culture of excellence and enriching the employee experience.

By joining Saab, you'll be a part of a collaborative and supportive organisation, where your professional growth and work-life balance are emphasised. You'll work within an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.

Applications