Customer Service Team Member

An international Food manufacturing company have an opening in their friendly customer service team

• Polite
• Good communicators
• Good on telephone
• Good with computers
• Strong Communications Skills
• Must be legally entitled to work full time without any restrictions
• Understand and communicate features and benefits of products
• Job requirements
• Support back of house and front of house departments
• Process all orders
• Identify areas of concern, opportunities or important feedback and communicate to manager
• Manage, document and resolve all customer enquiries / issues
• Perform outgoing calls to allocated customer portfolios in order to build relationships, introduce new products and grow sales
• Support sales objectives by communicating company's promotional plan
• Check inventory for stock, support
• Prepare and process credit notes
• Process payments
• Back orders
• Accounts payable / receivable and enquiries
• Input accurate and relevant records into customer database
• Any other duties required within reason
• Call outs when reps on leave etc.
• Contracts / correspondence
• Filing
• Liaising regarding customers deliveries
• Bookings as required
• Comply with all Company policies, WHS and Quality procedures.
• Liaising regarding stock / incoming goods
• Order / picking IT issues
• Process credit claims

Also support the Export Coordinator on a day to day basis with the following support but not limited to :

62K annual plus Super

33.69 per hour as a casual for first few months

Schedule :

Ability to commute / relocate :

Work Authorisation :