Team Member - People Centre

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 04, $78,467.00 - $92,243.00

JOB REFERENCE NUMBER - 10911

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact to the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including :

Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down

4 extra mandatory leave rest days per year

18 days of paid personal leave per year

Generous superannuation of 15.4%

16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay

Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement

Flexible and hybrid working arrangement that provides work / life balance

Access to ongoing training and development to support ambitions

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Team Member - People Centre.

The People Centre is responsible for triaging HR related requests received via the AFP Service Portal, providing an advisory function to employees, and managing matters through to resolution in a timely manner.

The occupant of this position must be able to provide a responsive service, with accurate and consistent information in what is often an extremely high volume environment.

What will you do?

As an AFP Band 4 Team Member, you will contribute to the effective functioning of the People Centre, including any or all of the following activities :

Provide customer centric, consistent and timely responses to customer queries, where solutions are documented in knowledge articles, policy and procedures.

Liaise with corporate service functions in the resolution of customer queries.

Administrative duties such as data entry, processing, and follow-up calls.

Work collaboratively and actively participate as a member of a team

Ongoing self-improvement and professional development.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

Essential Requirements

You must be an Australian Citizen.

A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.

Has or the demonstrated ability to learn, the contemporary knowledge relevant to the role

Desirable Requirements

The following skills and / or experience would be highly regarded :

Experience in a high volume processing area

Experience in a customer service or service delivery environment.

Experience in the use of Service Now

Selection Criteria

Organising your work, making sound decisions and achieving outcomes

Communicating and working effectively with other people

Advice for Applicants

Employment Suitability Requirements

If you progress through to the next stage, the AFP Recruitment Team will be in touch to let you know that you'll need to provide some further information :

• A completed Employment Suitability Questionnaire (ESQ);

Traffic history for the last 10 years; and

Proof of Australian citizenship.

COVID-19 Vaccination Mandate

The COVID-19 vaccine has been mandated for all AFP employees, and all AFP appointees must maintain up-to-date vaccination status. Satisfactory proof of vaccination status will be required at the time an offer of employment is made. Please contact the Recruitment Team if you wish to discuss the COVID-19 vaccine requirements further.

Application Information

Resume / CV

Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, addressing the selection criteria and work level standards for the role.

Commitment to Diversity & Inclusion

We aim to recognise the value of attracting and retaining employees with different backgrounds, experience, knowledge and abilities. The AFP is committed to developing a workforce that reflects all elements of the communities we serve, and we maintain a number of diversity and support networks :

AFP All - Abilities Network (AAA)

Pride Network (PRIDE)

Culturally and Linguistically Diverse Network (CALD)

Malunggang Indigen