Team Leader - Contact Centre

Lead, develop and inspire a high performing team in Canberra

• Permanent and secure role offering a full time salary
• Flexible working hours to suit your work life balance needs. Monday to Friday!
• About the Role
• Exciting senior leader opportunity with a national leader in employment, skills, and support services, working closely with the Government. Joining a dynamic and diverse business, you'll play a key role in managing and enhancing the performance of a Canberra-based contact center, contributing significantly to its success and growth.
• As a Team Leader, you will report directly to an Operations Manager interstate. You will be the senior lead of the Canberra business. This hands-on role where you will manage the performance of 15 customer service employees, developing a high-performing team, conducting audits, and fostering a positive workplace culture.- Lead and support a team of Customer Service employees, providing training and ongoing assistance.
• Manage staff performance to ensure alignment with business objectives.
• Drive continuous improvement initiatives for business growth.
• Collaborate with internal stakeholders on training, workload planning, and recruitment.
• Uphold compliance with health, safety policies, and business standards.
• Manage inbound and outbound communications effectively, ensuring the team meet or exceed expectations.
• Foster high employee engagement and commitment to performance targets.
• Undertake ad hoc projects as required.
• Benefits
• Permanent salary of $90,000 + super. Total yearly earnings $99,9000
• This leadership role is permanent and ongoing, providing stability and continuity.
• Enjoy flexible working hours from 7 am to 6 pm, accommodating your work-life balance requirements.
• Receive guidance and support from experienced industry professions including an Operations Manager and Contact Centre Manager, to advance your career.
• Explore career growth opportunities within the broader organisation, including pathways to executive leadership roles and operational advancements.
• Become part of a reputable and growing Australian enterprise, recognised as a market leader.
• Experience diversity in your role as you lead a multifaceted team.