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Contact Centre Agent
AnzCanberra, Australia11 days ago
Job descriptionDemonstrate Worldline values in all aspects of your work Provide general and technical support to our frontline merchants and follow our documented processes from end to end. Independently process requests from our merchants in both transactional and maintenance requests within SLA and quality requirements. Maintain new and existing customers in our system Collaborate with our internal and external stakeholders to achieve the best resolution and experience for our merchants. Actively support the operational implementation of new products and services Resolve and follow up on customer issues, escalating to technical support teams as appropriate Be flexible in learning new processes an changes within our systems, processes and products. Excellent verbal and written communication Call centre and / or customer service experience Excellent telephone manner and interpersonal skills Ability to follow and adhere to process Demonstrated problem solving abilities
The opportunity :
- Provide support to our frontline merchants in a helpdesk environment within a dynamic and friendly team.
- Thrive in a fast paced and supportive environment.
Your responsibilities include :
Skills we need :
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Contact Centre Agent • Canberra, Australia
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