Contact Centre Operator – Temporary Employment Register

The Temporary Employment Register is open to candidates to submit an expression of interest for employment with the Clean Energy Regulator (CER).

The Register enables us to access appropriately skilled and experienced individuals at short notice for non-ongoing or temporary positions. Depending on operational requirements, opportunities may be offered on a full-time, part-time or intermittent / irregular (casual) basis for up to an initial engagement period of 12 months, which can possibly be extended once to a maximum of 18 months as per the Australian Public Service Commissioner’s Directions 2022.

There is no guarantee that an offer of employment will be made whilst your application remains on the register. You will only be contacted regarding your application if a vacancy arises that matches your skills and experience.

The Clean Energy Regulator Contact Centre is part of our Communications and Contact Centre section, in the Corporate branch.

The Contact Centre is the central point of entry for our stakeholders via phone and email. Our Contact Centre Operators answer a range of queries across all the work of the Clean Energy Regulator, providing trusted advice.

Our Contact Centre Operators provide a first point of contact for stakeholders.

Following the initial training to familiarise you with our schemes and legislation, you will :

• Provide a high level of customer service to stakeholders via telephone and email.
• Meet service level standards.
• Demonstrate a sound general knowledge of the agency’s schemes and projects, including a broad understanding of relevant legislation and associated policy frameworks.
• Follow internal processes, using templates and guidelines, and bring together information from various sources to answer telephone or email enquiries in a timely and professional manner.
• Exercise judgement to refer enquiries to relevant subject matter experts (SMEs) in accordance with process.
• Accurately capture and record interactions in the Customer Relationship Management (CRM) system.
• Work independently on tasks, including manage different priorities, to meet team and individual outcomes.
• Provide support to team leader and colleagues to ensure team outcomes are met.
• Assist with quality assurance checks within the team, by reviewing peers’ work to ensure the accuracy and appropriateness of responses.

Qualifications / Experience

We are seeking candidates from a variety of backgrounds to fill these vacancies as they arise.

Previous experience in customer service and / or a contact centre environment is highly desirable, but not essential.

We are looking for candidates with people skills, and a passion for the work of the agency who would like to make a difference through their interactions with our stakeholders.

The primary skills required to be successful in the role are :

• Excellent communication skills, written and written.
• A high level of attention to detail.
• Stakeholder engagement skills.

You can update your resume online at any time and you can withdraw your application if you are no longer available to work for us.

Your registration will remain active until 24 December 2025. After this time, you will need to submit a new expression of interest by reapplying.

CER is committed to workplace diversity and aims to create an environment that values and utilises the contribution of people from different backgrounds, experiences and perspectives.

To be eligible for a non-ongoing (temporary) employment, you must :

• Be an Australian Citizen.
• Satisfy a number of pre-employment checks.
• Satisfy any mandatory qualification requirements applicable to the position.
• Obtain and maintain a security clearance to the level applicable to the position.

Candidate Pack Contact Centre Operator Temporary Employment Register Opens in new window

Candidate Pack Contact Centre Operator Temporary Employment Register Opens in new window