Av Systems Engineer

FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.

In this role, the AV Systems Engineer will engage in the maintenance of the Audio, Video, Lighting, and Control systems that drive the facility, as well as networks, media ingest systems, and post-production systems.

The role requires the ability to work effectively with many types of people within the AV and Events space. We're looking for an AV engineer with hands-on production experience who can provide technical support and guidance to events and conferences at all business levels.

The role also requires flexibility to occasionally work outside of traditional office hours, depending on demand and production requirements.

Your Contributions Provide back-end support to the Event Technicians on productions on-site and remotely.Set up and monitor facility routing between event spaces and the main Control RoomsPerform on-site and remote maintenance on specialist equipment for event production and broadcastDesign, test, evaluate and install new circuitry / equipment for use in the facilityAnalyse and repair technical faults on equipment beyond the first line of troubleshootingManage client expectations on tech-related issuesEnsure that production equipment is running the latest versions of software / firmware to enable new featuresIdentify a suitable workaround when the equipment has failed to ensure the continuity of the serviceInterpret and implement instructions and requests from event production meetings in order to deliver the maximum capability the facility can offerHelp enhance the user experience by utilising available engineering resourcesProduce and update technical documentationKeep up-to-date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniquesBe able to travel between sites or assist remotely in order to perform break / fix and maintenance dutiesTrain operational staff on existing or new equipmentOwn maintenance and engineering initiatives, including project management and 3rd party vendor liaison.Provide custom workflow and routing configuration for productions, facilitate ground-up production setups in soundstages, and monitor productions and livestreams for optimal system performance.Regularly flex into production operator roles when staffing emergencies arise, when periods or relief need to be provided to operators during extended production calls, or when leave coverage is required.What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First.

3+ years' experience in digital production / broadcast facilities7+ years of professional experienceBachelor's Degree preferred but not requiredPreferably in a tech-related fieldExperience with Q-Sys and DanteExperience working with some or all of the following products : Yamaha, Dante, Evertz,Ross Carbonite and Ultrix, Barco E2 / S3 or Analogue Way Aquilon, Panasonic PTZ cameras and controllers, Unilumin LED walls and Novastar or Megapixel processors, ETC ION theatrical lighting controllers.Ability to apply digital and analogue theory and work from diagrammatic informationAbility to work across all event production and broadcast studio operationsDeep understanding of front-line maintenance and diagnostics on networked environmentsExcellent face-to-face communication as well as written skillsRigging experience a plusAbility to read, understand, and write technical documentation, AutoCAD (or equivalent) skills would be beneficialUnderstands video compression and file-based workflowsExcellent analytical / troubleshooting practices and attention to detailIn-depth understanding of TCP / IP networkingAbility to take a service-oriented approach to this position, with a desire to help clients achieve their best resultsAbility to remain calm under pressureExcellent time management skills and the ability to prioritise critical elements in the workflowAbility to work well within a teamAt FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth 25 Days Annual Leave PLUS Public Holidays15 Days of paid sick and carers' leave each yearEmployee Assistance Program, including 24 / 7 support, counselling, and legal consultationComplimentary Access to Headspace, Maven & moreWellness StipendDiscretionary Bonus StructureGlobal Opportunities : With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm : FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

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