Operations Support Officer

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia? With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities. About You The Operational Support Officer for Humanitarian Settlement Program (HSP) & Settlement Services (SETS) will provide high-quality operational and administrative services to support the Head of HSP and SETS and their respective leadership teams.

Responsibilities : Anticipate, organise and coordinate workflow through email and diary management, prepare and manage all correspondence, and meetings, take minutes at key meetings and liaise with all SSI offices. Assess and prioritise requests to facilitate the optimal use of the executive's time. Coordinate media and speaking engagements by managing inquiries, invitations, and liaising with Marketing and Communications staff to prioritise opportunities and make recommendations to the Head of HSP and head of SETS. Draft and prepare correspondence, collate relevant reports, papers and materials, prepare high-level PowerPoint presentations, speeches, and undertake research to support meetings and speaking engagements. Gather, collate and provide background information to the Heads of to support informed decision-making and planning. Qualifications : Qualifications in business administration or a related discipline. Minimum 5 years' experience in a personal or executive assistant role working directly with a senior manager. Excellent time management and organisational skills. Demonstrated ability to manage up. Excellent verbal communication and highly developed interpersonal skills and diplomacy. High-level customer service and attention to detail. About Us Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thought leadership within our sector nationally and globally.

About our Benefits Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay! Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight. Access to in-house training and learning opportunities for professional development and growth. Access to our in-house wellbeing programs. Working alongside professional and dedicated team members all wanting to make a difference in our communities. Our Commitment to Diversity SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close Wednesday 5th February 2025 If you would like more information on the recruitment process, please contact the talent acquisition team at or or call us at 0468 836 759.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.

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