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Workplace Concierge
ISSPerth, AU30+ days ago
Job descriptionCompetitive remuneration package on offer! Company laptop and mobile provided Join an inclusive workplace that values diversity and promotes equal opportunities for all employees At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees We value and support your growth and development. Ongoing training provided via our internal Learning Management System Internal promotions and opportunities within our global organisation Access to staff discounts with a variety of companies including insurance and childcare Work-life balance Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences Demonstrated ability managing stakeholder relationships Excellent multi-tasking skills Excellent personal presentation, with well-developed verbal & written communication skills Professional C-suite engagement skills Proficient in Microsoft Office suite Sound time management skills, self-motivated, organised, and have the ability to work unsupervised Solution focused team player Able to provide a clear police check dated in the last 3 months and other compliance requirements
The Position :
- Provide a friendly and engaging welcoming experience and Customer service, meeting all client expectations and acting as the face of our customer brand.
- Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
- Understand the safety cultures : E.g. : Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
- Proactive and predictive service delivery and excellence
- Ensure meeting rooms are reset and stocked and resolve any equipment issues promptly
- Maintain the assigned commercial site / floors as the corporate showcase to all visitors
- Ensure all relevant process documents, procedures and listings are accurate and up to date.
- Follow end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
- Support, promote and drive engagement to client events and activations.
- Support and nurture the online community, delivering experiences that are network-based, accessible and inclusive.
- Ensure all relevant mailboxes are monitored and managed.
- Site Tour facilitation and attention to details
- Consider sustainability and cost savings in all decision-making
Our Benefits :
Minimum Criteria :
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Workplace Concierge • Perth, AU
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