Front Office All Rounder

Job Description - Front Office All Rounder (HOT0BK2P)

Job Number : HOT0BK2P

Work LocationsHilton Sydney 488 George Street Sydney 2000

About Hilton Hotels Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. Join the most well-known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

About the role Responsible for being the welcoming face of this hotel, you will be based in our Front Office team whilst completing other shifts within our Reservations, MAGIC (Communications), Concierge, and Executive Lounge Departments. In the Front office role, you will be responsible for engaging with our guests from arrival to departure. You will welcome guests, respond to requests, inquiries, and act as a main point of contact in the hotel. In the Concierge role, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Within the MAGIC team, you will act as the main connection between the Guest, the hotel, and the various hotel departments including deliveries of guests' amenities and requests.

Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis and enjoy working in a fast-paced environment.

Duties / responsibilities Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQMake and adjust guest reservationsManage guest requests, inquiries, and complaintsMaintain current knowledge of daily VIP, hotel products, services, pricing, and special promotional offersMaximise sales revenues through up-selling and marketing programsPark automatic and manual vehiclesArrange taxis and courier servicesReceive and deliver mail and messagesProvide support to the Concierge deskPerform general incoming communication duties, including taking inquiries via telephone and electronic registration systemsDeliver guest amenities and requests to roomsSkills / experience Previous reception experience preferably within a hotel reception team or Hospitality fieldFluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephoneDemonstrated ability to resolve problems and conflictExperience in cash handlingAbility to lift heavy objectsAvailable for flexible working hours according to business needsConfident communication skills and positive mannerFull Manual driving licenseResponsible Service of Alcohol (RSA NSW) Certification requiredWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce and an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed, and thrive. Joining this award-winning Great Place to Work culture means :

Laundered uniform providedFree team member meals served fresh daily110 discounted travel nights per year for you, your friends, or family to enjoy at any of our 8000+ hotels located in 138 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesAmazing award & recognition programsOpportunities to participate in ESG activitiesFlexibility so you can Thrive and make space for what matters mostHilton Sydney pays above the HIGA : Level 3 $26.06 - $45.60 / hour (based on penalties where applicable + super)JobGuest Services, Operations, and Front Office

J-18808-Ljbffr