Patient and Family Liaison Officer

Patient and Family Liaison Officer Salary : HSO Level G6 $110,666 - $119,660 pro rata Location : Murdoch and Fremantle Unit / Division : Fiona Stanley Hospital >

Fiona Stanley Fremantle Hospitals Group Work Type : Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No : Pool Ref 00114659 Closing Date : 2025-07-14 4 : 00 PM Attachments :

CRVCID 683649

This is where jobs become careers, passion finds its purpose, and your voice finds its place. Are you ready to dive headfirst into the community taking excellent health care where it's needed? Then South Metropolitan Health Service is the perfect place to start!

The Patient and Family Liaison Service supports patients and families to provide feedback about the services provided by the Fiona Stanley Fremantle Hospitals Group (FSFHG). The Service helps consumers share their feedback, provide support, advocacy and information about their rights and responsibilities.

We are currently looking for Patient and Family Liaison Officers to join our team. In this role you will conduct patient liaison and advocacy service to assist consumers and carers to provide feedback, access hospital services and resolve complaints. You will also provide education and training in patient liaison, feedback management, and patient rights and responsibilities. The team works across both sites at Fiona Stanley Hospital and Fremantle Hospital.

See attached job description form for more details, including the selection criteria.

This is a recruitment pool for permanent full-time, permanent part-time, fixed-term full-time and fixed-term part-time appointments with the possibility of extensions and / or permanency.

Fiona Stanley Hospital (FSH) is a 783-bed tertiary hospital offering a range of health services including the State Rehabilitation Service, a comprehensive cancer centre, purpose-built mental health unit, maternity, paediatric and neonatal services, and the State Adult Burns Service. FSH also delivers specialised services such as heart and lung transplantations and hyperbaric medicine.

Fremantle Hospital  is a 300-bed specialist hospital focused on providing high-quality aged care, mental health, secondary rehabilitation, planned surgeries and medical services.

SMHS delivers quality, safe and effective hospital and health services within a catchment area stretching more than 3300 square kilometres across the southern half of Perth.

Our vision is Excellent health care, every time. You can read more about SMHS in our Strategic Plan .

Our values guide our work in every action, and that includes recruitment and employment! SMHS encourages Aboriginal people, people from culturally and linguistically diverse backgrounds or LGBTI communities, and people with disability to work with us. Whatever your age, race, gender, religion, sexual orientation, and family / carer responsibilities are, we ask that you consider bringing your expertise to our workforce.

If you are ready to partner with us see the application instructions below :

Your application should include :

• A copy of your current CV
• A statement addressing the selection criteria in no more than 2-3 pages
• The names and contact details of two (2) current referees who can attest to your suitability for this role.

Employee Benefits

Our employees enjoy a range of benefits which may include (in line with operational requirements) :