Contact Centre Officer

Hudson is excited to partner with

• South East Water
• in the recruitment of a
• Customer Excellence Officer
• If you're passionate about customer service, thrive in a fast-paced environment, and want to make a difference, this could be the perfect role for you. Join a forward-thinking organization where customer satisfaction and environmental sustainability go hand in hand.
• Customer Excellence Officer
• Department
• South East Water
• Location
• Frankston
• Position Type
• Temp
• Start Date
• 10th Feb 2025
• Anticipated Duration : ?
• 6 months from start date
• Hours
• Monday to Friday, shifts between 7am to 7pm - min 38 hours a week
• About the Role
• Key Responsibilities
• Deliver exceptional customer service via Omni-channels, addressing enquiries related to accounts, payments, water usage, and metering.
• Build rapport and trust with customers, using effective questioning to understand their needs and provide tailored solutions.
• Take ownership of customer interactions, following through on resolving queries and ensuring all actions are recorded accurately.
• Proactively educate customers about future needs, improving their overall experience.
• Update and maintain customer information, ensuring data integrity.
• Work collaboratively within a high-performing team, contributing to process improvements and sharing best practices.
• Maintain a customer-first approach, helping achieve South East Water's goals of customer satisfaction, trust, and positive reputation.
• Ensure compliance with regulatory, privacy, and safety standards in every interaction.
• What We Are Looking For
• Experience
• You'll bring demonstrated experience in delivering high-quality customer service, ideally in a fast-paced or multi-channel environment.
• Skills
• Strong communication skills (both verbal and written), with the ability to handle complex queries and explain solutions in a clear and concise manner.
• Technology
• Proficiency in Microsoft Office (Outlook, Word, Excel), and the ability to navigate multiple software platforms simultaneously.
• Attributes
• High attention to detail, the ability to adapt quickly to changing priorities, and a proactive approach to problem-solving.
• Education
• Completion of secondary education (VCE or equivalent) or relevant experience in customer service.
• Why Join South East Water via Hudson?
• Impact
• You'll have a direct impact on enhancing customer experiences and contributing to the success of South East Water's broader customer engagement goals.
• Growth
• South East Water is committed to developing its employees, offering ongoing training and opportunities for career progression.
• Work Culture
• Be part of a values-driven organisation that prioritises customer trust, satisfaction, and environmental responsibility.
• Benefits
• Enjoy a range of benefits that promote work-life balance, wellbeing, and a supportive, team-focused environment.
• How to Apply

This pay rate is inclusive of mandatory 25% casual loading