Customer Service Manager

Improve customer service experience, create engaged customers and facilitate organic growth to generate more revenue.

• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Support management for administrative, sales and organizational needs.
• Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• Providing direction and feedback to team members and assisting with recruitment
• Managing, motivating and developing staff providing customer services
• Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Liaising with other organisational units, service agents and customers to identify and respond to customer expectations
• Job Types
• Full-time, Permanent
• Salary
• 60,000.00 - $70,000.00 per year

Schedule :

Supplemental pay types :

Ability to commute / relocate :

Work Authorisation :