Client Support Team Lead

Job Description - Client Support Team Lead (NEW000068)

ABOUT US Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

ABOUT THE ROLE Would you like to be part of a dedicated and passionate team? A fantastic opportunity exists for a Client Support Team Lead to join our Commercial division on a permanent full-time basis at our Perth Head Office (Boorloo Country ). Reporting to the National Client Services and Business Development Manager, you will be responsible for leading a team of Support Officers in providing exceptional customer service to clients and internal and external stakeholders.

DUTIES The responsibilities for this position include but are not limited to :

Ensures team members are trained, supported and have adequate resources to undertake their role. Fosters a collaborative environment within the team and with other stakeholders across the company. Develops, implements, monitors / changes processes to support efficient and effective customer service. Ensures all relevant internal stakeholders are advised of updates to client requirements. Undertakes administrative tasks to support processes, projects and improvement initiatives. CANDIDATE REQUIREMENTS You will be a team player who knows how to identify and capture business opportunities, present yourself in a professional manner and possess strong interpersonal, written and verbal communication skills. Other requirements as follows :

Ability to delegate and empower others to take responsibility. Embraces a process driven approach. Strong time management skills and demonstrated ability to meet deadlines. Adaptable to the changing needs of the working environment. WHY JOIN US? We have a wide range of employee benefits designed to support your well-being and career development :

Supportive and passionate team. Ongoing training and development. Stable, reputable national healthcare provider (part of the global Sonic Healthcare). Paid parental leave. Numerous discounts including travel, gym membership and health insurance options. Novated Leasing. Discounted fees for various medical services e.g. pathology, radiology and travel health. Employee Assistance Program. Focus on corporate social responsibility e.g. fundraising, supporting community events. CULTURE At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. We strongly encourage Aboriginal & Torres Strait Islander people to apply.

HOW TO APPLY As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months. Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

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