Application Support Team Lead (Salesforce)

The Application Support Team Lead is responsible for leading a team of Application Administrators, other support staff and providing technical and operational support to the business by enhancing and maintaining the business systems. The position also provides project support, event support, and helps drive a culture of continuous improvement and excellence. The key aspect of this role is to enable the team to deliver high level of technical support by solving problems and working towards a resolution to meet customer expectation. This role will be required to build and maintain a strong relationship with key stakeholders including internal IT teams, internal divisional teams, external suppliers and support providers.

This role is ongoing

• About the NSW Electoral Commission_

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

Our work includes :

1. Running elections.

2. Communicating and engaging with the public and our stakeholders; and

3. Investigating possible offences and enforcing electoral laws such as the Electoral Act 2017 and the Electoral Funding Act 2018

• What we offer_

1. Opportunity to work on large scale events and assist your local community

2. Career development opportunities

3. Employee Assistance Program

4. Work / Life balance

5. Access to Fitness Passport for eligible staff

• Key knowledge and experience_
• Demonstrate strong technical understanding, especially on Microsoft platforms such as.Net, IIS, Power platform, SharePoint etc. including database knowledge such as MS SQL Server and Oracle.- Knowledge of Kentico Xperience web content management and Azure will be very well regarded.
• ITIL V3 or V4 certification or equivalent skills and experience.
• Proven verbal and written communication skills with ability to communicate with internal and external stakeholders efficiently and convey technical matters to non-technical users simply and clearly.
• Essential Requirements_

To be successful in the role you will have :

• Tertiary qualification in Information Technology.
• Extensive experience working in a senior Application Support team role responsible for providing L2 / L3 technical support across a broad range for complex business systems.
• Demonstrated experience or capability to manage a small team.
• Politically neutral with no affiliation to political parties or lobbyists / campaigners.
• Satisfactory criminal record check result.
• How to apply_

1. Provide an example of one of the most complex technical issues you would have encountered recently. How did you manage this within your team and what was the outcome? How did you manage the coordination with various internal teams, stakeholders, and external vendors?

2. Provide an example of any changes you have made to the technical procedures / processes that had a positive impact on the services you provide.

You should include a covering letter summarising your skills, knowledge, and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.

For further information regarding the role please download the Role Description.

Applications received and completed after closing time will not be considered for selection.

The selection process will include a range of assessment techniques to assist in determining your suitability for the role.

• Other Information_

A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.

This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.

• The NSW Electoral Commission requires all workers to be vaccinated for COVID-19. You must have received two doses of a COVID-19 vaccination by the commencement of your engagement or prior to first attending at a NSWEC location. You must produce evidence of your vaccination status for inspection when you attend for work. You may also be required to provide evidence of booster vaccine doses, in due course, and any such arrangements will be notified to you separately.