Sportscraft & JAG - Concession Manager - MYER Pacific Fair

This Retail Leadership opportunity plays a key role in working with their Retail Brand Manager to take full responsibility to drive our brands (Sportscraft & JAG) performance across multiple concession pads in Myer. You will do this through the key areas of sales, people management, visual merchandising / brand presentation, rostering and labour management and customer experience.

As a Concession Manager you will act as a brand ambassador for all our brands, uniting and inspiring your team to provide exceptional and personalised customer service.

KEY RESPONSIBILITIES

1. Driving sales and rankings across all brands and pads, constantly monitoring, tracking and responding

• Personally drive sales and deliver exceptional customer service to lead by example
• Work collaboratively with your team to ensure KPI’s and sales targets are met
• Commercial awareness of customer profile, product lines and competitor activity
• Use available data and reports to identify key insights and make informed decisions for the business and the customer

2. Establish strong working relationship and regular communication with Myer store and floor management teams

3. Leadership and team management

4. Deliver exceptional customer experience through on brand teams & product knowledge

5. Ensure all pads are presented and merchandised in line with each brands standard

6. Operations, planning and administration

Experience in driving store performance and the achievement of sales targets and KPI’s

Ability to coach and provide feedback to build individual and team capability

Stock management - Replenishing stock / visual merchandising

Experience managing the performance, productivity, training and development of a team

Ability to manage budgets, interpreting financial reports and generating efficient rosters

Strong leadership skills in delivering an exceptional customer and team experience

Building strong relationships with stakeholders

Be representative of the brand, holding a professional stance and high emotional intelligence

Initiative with the ability to motivate and adapt to changing business requirements

Commercially focused

Exceptional service, selling and communication skills

WHERE DO I SIGN?