Field Technician Team Lead

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick-and-mortar retail using deep-learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers' shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their staff. We have proven this with major retailers around the world.

We are currently expanding our operations throughout Australia. We are looking for a Field Technician / Team Lead who can lead and champion deployments for our first customers in your area. This role will have overall accountability for the successful deployment, maintenance, and adoption of our system.

• Responsibilities

Overall accountability for deployment, training, and customer success

Supervision of Field Technicians and contractors

Troubleshooting and quality control

Onboarding / scanning products into the system

Routine stops at our client locations for battery swaps and diagnostics

Onsite and offsite maintenance

Learn to build devices and deploy them

Dynamic oversight of services and operations

Serve as a primary point of contact reporting anything relevant in the field back to our Product Team

• Requirements

1+ years experience as a Field Service Technician

Proven team lead or supervisory experience

Organized, detail-oriented, dependable, and self-sufficient

Strong customer service orientation

Interested in technology

Thrive in a fast-paced environment

Flexible with your schedule, including nights and weekends

Must have a valid driver's license and ownership of a reliable vehicle

Must have a working smartphone (Android or iPhone)

• Why Focal Systems
• Strong Mission and Values_

We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

• Exceptional Team_

We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

• Outstanding Partners_

We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

• Benefits

Paid Time Off & Sick Time

• Job Types
• Full-time, Part-time, Casual

Pay : $30.00 per hour

Schedule :

• Flexible hours

Licence / Certification :

• driver's license (required)

Work Location : In person