Membership Officer, Qld & Nt

About the role

• ROLE : 0.4- 0.5 (flexible workdays - could be spread over a number of days, as agreed with manager)
• REPORTS TO : Director National Membership & Engagement (QLD & NT)

KEY RELATIONSHIPS

The primary purpose of this role is to act as a liaison between Philanthropy Australia and our members, stakeholders and systems. This role is key to contributing to the retention and growth of membership, with a specific focus on Queensland.

The Membership Officer will serve as the first point of contact for membership related queries and help to build a pipeline of new members and work closely with the Director National Membership & Engagement (QLD & NT) and other members of the national Membership Team to deliver our national membership priorities

This role will provide an excellent standard of service in all communications and relationships, whilst maintaining discretion when dealing with highly confidential information.

Specifically, the role will use Salesforce CRM to maintain accurate membership information, administer the membership renewal process, admin support where necessary and support ad-hoc state-based or membership related events.

KEY RESPONSIBILITIES

Develop, manage and maintain relationships with QLD & NT members

National Support

Communication

Event support

SELECTION CRITERIA

As this is a role supports a national program of membership engagement including events, the ability to work outside of normal hours, and travel (interstate on occasion also) may be required.

For any questions relating to the role and / or position description, please contact :

PBA2

Profession : #Client_Services, #Customer_Service, #Events, #Fundraising, #Grants_and_Philanthropy

Sector : #Foundations_Trusts_and_Philanthropy