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Customer Service And Intake Officer
Catholic HealthcareSydney, Australia10 days ago
Job descriptionResponsibilities of the role include, however are not limited to General office administrative duties Assisting in the allocation of assessments to Home Support Assessors via the My Aged Care portal; Answering the ACAS central phone number providing high quality customer service support Allocating assessments to Home Support Assessors via a Government Portal; General administrative duties Monitoring of program performance against Key Performance Indicators All applicants must address the below selection criteria to be considered for the position Experience in an administrative role Experience in community care highly desirable Commitment to excellence in customer service, both to internal and external stakeholders. Excellent communication skills (written, verbal and listening) Excellent planning, prioritising and organising skills in relation to a variable workload. High degree of computer competency with a range of Microsoft Office products including Word, Excel and Outlook Ability to work independently, unsupervised and as part of a team Attention to detail and ability to meet deadlines Evidence of self-directed learning Positive attitude, creative and solution focused Demonstrated understanding of own responsibility related to Work Health Safety What we can Offer Employment with a values based organisation Excellent salary packaging options Opportunity for career progression Excellent working conditions and competitive salary
Company Description
- Aged Care Assessment Service - Customer Service and Intake Officer
- Convenient City location close to public transport and staff parking available onsite.
- Opportunity for training and career progression
- Not for Profit, Values based organisation
- About us
Aged Care Assessment Service (ACAS) is a division of Catholic Healthcare providing Regional Assessment Services (RAS) across several Sydney Metro regions and the ACT.
We are looking for a vibrant and energetic person to work with our Regional Assessment Services Customer Service and Intake Team to provide excellent customer service to our clients and stakeholders and administrative support to assist the flow of business.
Aged Care Assessment Service has an enviable reputation and this is a great opportunity for you to develop a career path with an exceptional employer who values its staff.
Aged Care Assessment Services operates 8am to 6pm Monday to Fridays and Saturday 10am to 2pm. We are looking for part time staff to cover these hours with the potential to work from home on Saturdays.
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Customer Service Officer • Sydney, Australia
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