Administration Officer Contact Centre

Join the dedicated team at

• BreastScreen SA
• part of the Central Adelaide Local Health Network, and play a vital role in supporting the early detection of breast cancer. As the
• Administration Officer, Contact Centre
• you'll be the first point of contact for clients, providing exceptional service with empathy, professionalism and confidentiality. You'll manage incoming and outgoing calls, assist clients with appointment bookings, and ensure accurate data entry using specialised IT systems — all while maintaining a client-focused and respectful approach.

Working under general direction from the Team Leader, you'll operate with autonomy to resolve routine issues using established procedures. You'll also assist in quality assurance activities, contribute to ongoing improvements, and liaise with internal stakeholders to support timely and informed communication with clients. This is a rewarding opportunity to make a meaningful difference in women's health while developing your administrative and customer service expertise in a supportive, purpose-driven environment.

• About You

You are a highly organised and client-focused professional with a passion for delivering quality administrative support in a busy, service-driven environment. Your strong communication skills and attention to detail help you thrive under pressure while working collaboratively with a range of stakeholders.

• Demonstrated ability to plan, prioritise, and meet deadlines while maintaining high levels of accuracy and confidentiality in administrative tasks.
• Proven experience providing high-quality support in a client-focused setting, using Microsoft Office and various databases with confidence and autonomy.
• Excellent verbal and written communication skills with the ability to build rapport across diverse teams, clients, and external organisations.
• Sound understanding of customer service principles, information security, and confidentiality protocols in line with organisational procedures.
• About us
• Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well-being of South Australians, across all age groups and at any time of their life or health need. _
• What we offer
• Attractive salary packaging available
• Strong community minded culture and values providing world class care to South Australians
• Opportunity for movement across the SA Health system : There are always opportunities for you to develop your skills and your career at one of our many metropolitan or regional sites
• Diversity and inclusion

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

• Application Information
• Please refer to the role description for essential educational / vocational qualifications that may be required.
• SA Health Services are required to implement the Addressing vaccine preventable disease : Occupational assessment, screening and vaccination policy in the workplace.
• Job ref : 902088
• Enquiries to

Connie Korte

Telephone : 74220901

• Application Closing Date

11 : 55 pm Friday 23rd May 2025

• Attachments
• 902088 ASO2 Administration Officer Contact Centre Role Description.pdf
• Australian applicant guidelines
• International applicant guidelines
• Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.